Job description
Find Your Connection to Endless Possibilities
Do you have strong experience in Technical Support for international customers? If the opportunity to work in a global industry leader with a diverse culture excites you, this may be the role for you.
With Audinate, you’ll find your connection to the world of sound and vision.
Audinate leads the world in AV networking media with our ‘Dante’ technology. We’re pioneering the future of AV so that everyone can be seen and heard. Dante seamlessly manages hundreds of video and audio channels over slender Ethernet cables on a single network, with perfect digital fidelity.
You’ll find us in the largest companies and institutions like the Sydney Opera House, NFL Media Headquarters, Microsoft, and even a 900-year old cathedral featured in Harry Potter.
Our core values are the foundation of everything we do: Excellence, Courage, Integrity, Innovation, and Teamwork.
If this resonates with you, this is the place for you.
What you’ll experience with us
No matter your role, you’ll feel part of our team and contribute to pioneering the future of AV so that everyone can be seen and heard.
In addition to a competitive salary, annual bonus and equity incentive plan, you’ll be part of our diverse, values-based culture. You’ll also enjoy a range of benefits such as flexible working, home office support, and volunteering leave.
What you’ll be working on
As a member of our global Support team, you will provide direct technical support for our end user software and hardware products: this includes our Dante AVIO adapter family, Dante Controller, Dante Virtual Soundcard, Dante Via and our network management tools, Dante Domain Manager and Dante Director, as well as our Cloud based solution Dante Connect.
Your deep technical knowledge and problem-solving skills will be essential in resolving issues and enhancing customer satisfaction.
You will
- Provide quality front line technical support to Dante end users, integrators, resellers, and staff.
- Investigate, debug and reproduce issues, provide workarounds where possible and/or escalate issues with the Audinate Engineering team
- Work alongside highly engaged colleagues in the Support team and wider organization who are passionate about pioneering the future of AV technology
What we’re looking for
- Genuine interest in assisting others to resolve technical issues.
- A strong customer focus with good relationship-building skills and the ability to handle complex customer support enquiries.
- Strong communication skills in Spanish and English, both verbally and in writing are key. Additional skills in Portuguese or other languages are desirable but are not essential.
- The ability to foster positive rapport with multinational team members in a global environment.
- Experience providing technical support for IT software and hardware products in Windows/Linux/macOS environments
- Understanding of Ethernet & IP network fundamentals (e.g. DHCP, DNS, Subnets, VLANs, Multicast, QoS, etc.)
- Hands-on experience working with Dante products and systems (strongly desired)
- The ability to use network troubleshooting tools, such as Wireshark, to analyse network traffic.
If you’re a tech support analyst or support engineer looking for an opportunity to make a difference we may be on the same wavelength.
Apply now and submit your resume and cover letter.
