Job description
Builder.io is hiring a Technical Support Specialist to help customers succeed with our platform. If you’re a front-end developer with an eye for design and a talent for communication, this role is a great fit.
As a Technical Support Specialist, you will…
- Support users by managing your support queue and providing timely, clear communication via support tickets, forum interactions, or direct engagement with our Enterprise customers.
- Troubleshoot and resolve issues, identifying bugs or technical problems and delivering solutions where possible. As needed, escalate complex issues to the Internal teams.
- Contribute to product and documentation improvements by turning support insights into better experiences for our users.
- Collaborate within a fully remote global team, maintaining strong asynchronous communication with colleagues.
You will thrive in this role if you have…
- 2+ years of experience in front-end development (HTML, CSS, JavaScript); familiarity with responsive design and frameworks like React is a plus.
- Excellent written and verbal communication skills in English.
- A genuine passion for helping people and solving problems.
- Proven experience live-coding and using tools like ChatGPT, Claude, or similar AI assistants to debug, explain code, or enhance productivity.
- Bonus points for experience with platforms like Shopify, Webflow, Wix, or Squarespace.
The items above are a starting point for a conversation, not a hard list of requirements. If this role excites you, we hope you will apply!
What Builder.io offers you:
- Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
- Mental health days. We encourage you to take at least one per quarter to recharge
- Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
- $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment
- $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
- Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space
- Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
- Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you’ll have access to supplemental benefits like accident and critical illness insurance
- 401k (for US based team members). Contribute to your financial future through our Guideline plan
- Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we’re pretty stoked about it!)
About Builder.io:
Builder.io is pioneering the space between design and development, creating a new category of Visual Development Platform that transforms how teams build digital products.
Our Visual Copilot technology bridges the gap between Figma designs and production code, enabling teams to build interactive features using natural language while working with their actual code, data, and APIs. Alongside our code generation capabilities, our CMS empowers organizations to skip code generation altogether and publish updates to any live site or app in a couple clicks.
Trusted by leading mid-market to enterprise-level companies like JCrew, Vimeo, and Anheuser Busch, we’re focused on eliminating the traditional bottlenecks between design, development, and content management.
Builder.io is committed to growing an inclusive and diverse team. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.
