Summary
We are seeking a technical support specialist with a proven track record of delivering excellent customer service. The position involves managing inbound technical customer and reseller service events remotely for HP commercial high-end printers and technologies. The role aims to minimize customer downtime by providing remote solutions and delivering world-class customer service. The candidate must have a technical background, exceptional communication skills, and prior experience in a care center or remote support center.
Requirements
- Documented job history with a technical background and customer service expertise
- 2+ years of applicable experience in support
- Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base
- Prior experience within a care center / remote support center managing service events via a ticketing system
Responsibilities
- Managing inbound technical customer & reseller service events remotely (phone, chat, email)
- Providing remote solutions that minimize customers' downtime
Preferred Qualifications
- Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites
- Graphics and / or application support experience. Adobe suites, RIP software, print job configuration setup
- Exposure to different media / substrate types, car wraps, banners, commercial prints
- Previous Designjet, Latex or UV product experience
Benefits
- Product specific training will be provided to those with the appropriate background
- All your information will be kept confidential according to EEO guidelines
