Coconut Software

We develop software to help financial institutions manage customer engagement in their branches. Our products include appointment scheduling, in-branch queuing, and video banking. These help banks and credit unions better manage their staff and branch traffic, improving customer loyalty.

Our solutions offer features like appointment booking for personalized service, lobby management to guide customers, video banking to connect with advisors, and reporting tools for data analysis. They integrate with existing systems and are designed for financial services, with a focus on security.

More than 200 financial brands use our platform, including RBC, National Bank, M&T Bank, US Bank, Capital One, and Navy Federal. According to Forrester Consulting, our clients have seen significant results, such as $1.6 million in additional profit from loans and mortgages and a 21-point increase in NPS.

Our tech stack includes React, Laravel, PHP, MariaDB/PostgreSQL, Docker, and AWS. We’re also looking into how AI and LLMs can improve our products. We have offices in Saskatoon, SK, Toronto, ON, and Scottsdale, AZ.

Our vision is to make human connections effortless, so people can spend their time well. We aim to build intelligent branch solutions that simplify operations, improve customer experiences, and empower staff at financial institutions.

We are committed to providing secure, intuitive, and reliable software that offers a great experience. Our core values, which we call C.H.E.E.R.S, guide everything we do: Collaboration, Honesty, Empathy, Elevate, Resilience, and Service Excellence.

We’re a company of 51-200 employees, and our culture is built on people, passion, and performance. Our environment is collaborative, agile, and blameless, with a strong focus on mentorship and sharing knowledge.

We’ve been recognized for our corporate culture, even named one of Canada’s Most Admired Corporate Cultures for 2025. We believe in a people-first, inclusive approach with open communication.

Our flexible work philosophy includes “Cabana Days,” where employees work Monday through Thursday, leaving Fridays for focused work, professional development, or personal time off.

We are a remote-first company with optional hybrid locations. We stay connected through our social committee, monthly All-Hands meetings, and various Slack channels. Our Coco Cares program helps us give back to the community, allowing employees to support causes they care about.

We offer comprehensive employee benefits. This includes health and dental benefits, virtual care, and disability top-up, all starting on your first day. We also provide virtual mental health support and an Employee Assistance Program.

We have a WealthSimple RRSP/GRSP with matching contributions and an annual wellness benefit of $1000. Employees can participate in our Employee Stock Option Purchase Plan and receive competitive salaries.

We support work-life balance with an internet subsidy, flexible work hours, flex-time, and flex-days, including our “Cabana Days.” We operate as a remote-first company across Canada, with optional hybrid locations.

We support professional development through regular coaching, one-on-one time with leaders, and direct access to the executive team. Our Tiki Bucks incentive program provides bonuses.