Job description
Our agreement with employees
Pipe17 is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Pipe17, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. We try to set up an environment where every employee can feel deep pride in the work they do.
Technical Writer
đź“Ť Remote | Full-Time
About Pipe17
At Pipe17, we’re on a mission to simplify commerce operations. Our platform seamlessly connects ecommerce businesses to the apps and services they need, eliminating complexity and helping merchants scale effortlessly. As we grow, clear and effective documentation is critical to ensuring our customers, partners, and developers can easily adopt and maximize the power of Pipe17.
About the Role
We’re looking for a Technical Writer to create and maintain high-quality documentation that enhances the user experience for our customers and developer community. You’ll work closely with product, engineering, and support teams to develop clear, concise, and accurate content that helps users configure, operate, and integrate with Pipe17.
What You’ll Do
Develop and maintain documentation for three core user journeys:
- Day 0: Configuration & setup (for technical but non-developer users)
- Day 1: Operational oversight (debugging, use cases, exception handling for non-technical users)
- Developers: API documentation, SDK guidance, and building new integrations
Externalize our SDK framework to make it accessible for outside developers.
Establish a prescriptive, structured approach to cataloging and prioritizing fragmented knowledge.
Ensure documentation is user-friendly, actionable, and regularly updated based on product changes and feedback.
Collaborate with product managers, engineers, and support teams to gather technical details and translate them into clear, accessible content.
Work with design tools like Figma, Markdown, and HTML as needed to enhance documentation clarity and accessibility.
Research and analyze industry trends, competitor documentation, and customer feedback to continuously improve content.
Who You Are
- 2-3+ years of experience in technical writing (Semi-Senior/Senior).
- E-commerce knowledge (desirable): Understanding of order flows, integrations, and platforms like NetSuite, Shopify, 3PLs, etc.
- Content Structuring & Organization: Ability to categorize, index, and maintain documentation efficiently.
- Cross-Team Collaboration: Engages with engineering, product, success, and sales teams to gather accurate information.
- Clear & Concise Writing: Ability to make complex technical concepts accessible.
- Ecommerce background is a strong plus—familiarity with logistics, integrations, and commerce operations.
- Ability to work resourcefully, without defaulting to buying tools as the first solution.
- Detail-oriented with a strong sense of urgency and a results-driven mindset.
- Excellent written and verbal communication skills—able to translate complex technical concepts into clear, understandable content.
- Experience collaborating with engineering, product, and support teams to create user-focused documentation.
Target Background
We’re particularly interested in candidates from companies known for strong documentation practices or those operating in ecommerce and SaaS, such as:
- Ecommerce Platforms: Shopify, BigCommerce, Salesforce Commerce Cloud, VTEX, Fabric
- Order & Inventory Management Systems: Linnworks, Cin7, Skubana
- Selling & Listing Tools: Channel Advisor, Seller Active, Feedonomics, Channel Engine, ProductsUp
- ERPs & WMSs: NetSuite, Acumatica, Extensiv, Logiwa, ShipStation, Shippo
Why Pipe17?
- Fast-growing, dynamic startup solving real ecommerce challenges.
- High-impact role where your work will directly shape the customer experience.
- Collaborative, remote-friendly team that values transparency and efficiency.
- Competitive compensation, benefits, and opportunities for growth.
📩 Ready to Apply? If this sounds like you, we’d love to hear from you! Apply now and help us build the future of ecommerce operations.
Compensation (US FTE)
- Competitive salary
- Great healthcare + dental + vision coverage
- Retirement plan
- Pick your own equipment. We’ll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
- Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn’t a vague policy where unlimited vacation means no vacation
About Us
Pipe17 is a venture funded software startup headquartered in Seattle, WA with a significant presence in the San Francisco Bay area.
We offer an innovative SaaS platform for ecommerce operations that automates management of order, inventory and product flows between 100+ ecommerce applications. Using Pipe17 our customers grow faster and serve their customers better all while reducing operational costs.
We are a solution business with innovative technology that is 10-100X faster than competitors. Selling both direct and through a growing network of partners, we are growing fast with many happy customers.
Pipe17 is backed by GLP Partners, a leading investor in the ecommerce logistics space. We recently raised a large round of capital to fund our growth, which you can read about here.
