Job description
Responsibilities:
- Work with product managers, product marketing, and engineers to produce and maintain
world-class documentation, including publishing to online user forums and product knowledge
bases, User Guides, Integration Guides, API Developer Guides, Release Notes, and In platform
documentation (tooltips, welcome instructions, etc.).
- Learn product concepts, and communicate the information in a way that is engaging and
understood by users.
- Gather customer feedback on documentation to improve usability.
- Act as an editor to ensure consistency in training documentation across [redacted].
- Monitor metrics on the usage of training materials as well as direct customer feedback to
prioritize future training investments.
Requirements:
- Strong written and verbal communications and experience working with content in multiple
mediums.
- Experience working cross-departmentally to communicate the nuts and bolts of a product.
- Strong experience owning an end-to-end documentation creation process.
- Excellent attention to detail and the ability to prioritize and work on multiple projects in a
fast-paced, changing environment.
- A positive attitude, willing to jump in and tackle new challenges.
- Experience working with online publishing tools preferred, example: Confluence/JIRA, Git &
Github, HTML, JavaScript, Python, Madcap, RoboHelp
Experience:
- 3-5 years of technical writing experience for a SAAS product line required.
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As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you are based in California, we encourage you to read this important information for California residents linked here.
