Job description
ABOUT APPLY DIGITAL
Apply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Marketing Services, Change Management, and beyond, we enable our clients to modernize their organizations and deliver meaningful impact to their business and customers.
Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.
Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to nine cities across North America, South America, the UK, and Europe.
At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.
Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful, and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.
Visit our Careers page to learn how we can unlock your potential.
LOCATION: Apply Digital is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
THE ROLE:
Apply Digital is actively seeking a Technology Director to join our diverse Technology team. The ideal candidate will empathize with the technical challenges our clients face, and collaborate with them and our internal teams to create innovative experiences and identify technological solutions that meet their needs.
In this role, you will provide strategic guidance as the primary client-facing member of the Technology and Account Leadership Team on an account or project. This will involve offering valuable insights, formulating robust points of view, and making informed recommendations about technology stacks and future strategies, all aimed at driving transformative change within client organizations. You’ll also identify and oversee organic business growth across dedicated accounts. Your leadership will enable diverse teams to successfully implement Apply Digital’s delivery methodologies, firmly rooted in Lean and Agile principles and frameworks.
The Technology Director is a versatile technologist with a broad understanding of front-end, back-end, mobile, platform engineering, and testing techniques. This knowledge assists in defining and approving effective solutions and facilitating communication and collaboration amongst the team. The Technology Director fosters a calm, positive, supportive, and solution-oriented atmosphere within the team.
RESPONSIBILITIES:
- Oversight: Act as a technical delivery leader on the Account Leadership Team, overseeing the work of software engineers and other technical team members, with the goal of maintaining a high level of quality.
- Mentorship: Mentor all technology team members, providing guidance and support for improving their contribution to the teams.
- Collaboration: Collaborate with cross-functional teams to ensure that current and future technology initiatives align with business goals, providing technical expertise to support decision-making and problem-solving.
- Technical Expertise: Define and be responsible for the high-level technical architecture and technology stack for an account or portfolio of accounts, delegating the implementation to staff and principal engineers. Guide and review the creation of documentation and other artifacts that present and communicate the architecture and topology of any technical solution.
- Process: Define and manage the composition and division of responsibilities of multiple delivery squads within an account, ensuring that deadlines are met and dependencies between squads are correctly accounted for. Collaborate with the Head of Technology and Engineering Managers to facilitate the appropriate casting, training, and hiring to support delivery plans.
- Client Management: Act as the primary client-facing representative of the Technology and Account Leadership Team, providing expert advice and nurturing relationships with both technical and non-technical stakeholders within client organizations. Leverage your knowledge and experience to build credibility and instill confidence, skillfully navigating the intricacies of organizational politics. Maintain regular communication with client stakeholders, creating an atmosphere of trust and empowerment, while ensuring client needs and expectations are not only met, but exceeded.
- Business Development: Collaborate with the Client Services team to identify, uncover and nurture growth within an account or portfolio of projects, with the goal of delivering business value and opportunities for both the Client and Apply Digital.
- Risk Management: Act as the primary escalation point both internally and externally, and work with the Program Manager to identify, prevent and mitigate risks that might impact the overall success of the engagement. Where appropriate, escalate issues and risk to the Head of Technology, CTO, and/or other members of the Senior Leadership Team.
- Thought Leadership: Identify and select technical solutions that maintain and consolidate Apply Digital’s position as a top global MACH delivery partner. This includes thought leadership and client education within the scope of their account or portfolio of projects.
REQUIREMENTS:
- Communication Skills: Fluent English and Spanish.
- Experience: Proven track record in a similar technology leadership role. Experience in commerce, platforms, and product delivery is crucial.
- Consultancy Experience: Demonstrated experience in providing expert guidance and strategic advice to clients, managing diverse technology projects, fostering strong client relationships, and handling consultancy assignments with a solution-oriented approach.
- Technical Expertise: Deep understanding of software engineering, system architecture, and project management. Proficiency in front-end, back-end, mobile, and platform engineering is essential.
- Leadership: Demonstrated ability to mentor and cultivate the skills of team members, fostering a high-performance culture. Experience in managing complex projects and overseeing multiple delivery squads.
- Strategic Thinking: Ability to contribute to the organization’s strategic planning and decision-making at the executive level, ensuring that technology solutions align with business goals.
- Business Development: Proven experience in identifying business opportunities and nurturing organic growth within an account or portfolio of projects.
- Risk Management: Experience in identifying and managing a broad array of risks, including technical, staffing, scoping, and client relationship risks.
- Client and Vendor Management: Excellent client-facing skills with an ability to build and maintain strong relationships. Experience in vendor selection and management, ensuring alignment with company strategy and project goals.
- Communication: Outstanding communication and interpersonal abilities, with the capacity to foster trust and empowerment with clients, stakeholders, and team members.
- Personal Qualities: A calm, positive, supportive, and solution-oriented mindset. The ability to promote a collaborative atmosphere within the team in the face of challenging and stressful processes.
LIFE AT APPLY DIGITAL
At Apply Digital, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you:
Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.
For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at [email protected].
