Job description
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.
The Technology Manager – Salesforce at GuidePoint Security will work on the cutting edge of Information Technology and Information Security. This position is for a self-driven technology fanatic who consistently tinkers, tweaks, learns and improves. The ideal candidate thrives in a fast-paced, technology-centric environment, enjoys challenges with new technologies (Cloud and Mobile), streamlines traditional operations, manages multiple initiatives and takes pride in enabling process with technology.
Roles and Responsibilities:
- Strategic Development: Formulate and articulate a clear vision and strategy for Salesforce, ensuring alignment with corporate initiatives and objectives.
- System Oversight: Manage the implementation, documentation, customization, and ongoing maintenance of the Salesforce platform to ensure optimal performance and reliability.
- Product Roadmap Management: Curate and uphold adherence to the product roadmap, maximizing the value and efficiency of platforms.
- Technology and Process Innovation: Stay abreast of emerging technologies and business processes to guarantee that platforms remain reliable, scalable, and cutting-edge.
- Technical Proficiency: Maintain an in depth understanding of the systems that support the sales and professional service operations.
- Team Leadership: Direct delivery teams with a focus on maximizing business value, fostering collaboration, and simplifying design processes.
- Stakeholder Communication: Maintain transparent communication with management and stakeholders regarding progress, expectations, and any arising issues.
- Relationship Building: Cultivate strong relationships with key stakeholders to enhance collaboration, drive innovation, and ensure effective communication.
- Team Motivation and Development: Inspire and lead the team, encouraging professional growth and continuous improvement.
- Policy Adherence: Ensure compliance with IT policies and best practices in design, operation, security, and installation.
- Expert Consultation: Seek expert advice from peers, partners, and industry experts when necessary.
- Team Management: Oversee recruitment, development, and retention of the Salesforce team, including vendor management.
- Support and Escalation: Provide after-hours and escalation support as required.
- Additional Responsibilities: Perform other tasks as assigned.
Position Requirements:
- Communication Skills: Demonstrate strong client-facing written and verbal communication skills.
- Process Optimization: Experience in documenting, standardizing, and optimizing business processes, with a focus on sales and professional services.
- Platform Knowledge: Proficiency in Salesforce and the other sales and professional services platforms in that ecosystem such as Certinia.
- Documentation Skills: Ability to read, write, and interpret functional documentation and procedure manuals.
- Project Management: Proven experience in project management and system implementation.
- Technical Proficiency: Familiarity with cloud-based solutions and modern user interface (UI) tools and technologies.
- Self-Motivation: Highly self-motivated and directed, with a strong attention to detail.
- Application Management: Knowledge of managing applications in a secure, structured, and growth-oriented environment.
- International Experience: Experience in implementing and leveraging Salesforce internationally is advantageous.
Educational & Professional Credentials
- Bachelor’s degree in a relevant discipline or equivalent experience
- 7+ years of experience as manager and owner of Salesforce and adjacent technologies setting strategy and roadmap.
- 7+ years of experience managing high functioning teams of 5-20 inclusive of internal and external resources.
- Salesforce certifications are a plus
- 5+ years working with middleware applications to facilitate automation
- Previous sales or professional service experience a plus, but not mandatory
Travel & Office Location
- Approximately 10% out-of-town travel to regional offices and/or data centers
- Work remotely or at the regional office when not traveling
We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don’t miss updates on your application.
Why GuidePoint? GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.
Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.
This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.
Some added perks….
- Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
- Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
- Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
- 12 corporate holidays and a Flexible Time Off (FTO) program
- Healthy mobile phone and home internet allowance
- Eligibility for retirement plan after 2 months at open enrollment
- Pet Benefit Option
