Job description
🌍 Who We Are
Wakam is a B2B2C digital insurer designing embedded and white-label insurance products for over 80 partners across Europe. Powered by our proprietary Play&Plug® technology platform, we offer API-based solutions and manage fully cloud-native insurance programs.
Operating in 32 countries and generating over €900 million in revenue in 2023, Wakam is a European leader in digital and embedded insurance, with a business model driven by transparency, technology, and impact.
We are also a mission-driven company, dedicated to “enabling transparent and impactful insurance” for all our partners.
👥 About the Team
The Operations France & Europe team plays a strategic role in setting up ecosystems and target operating models involving various stakeholders (partners, claims managers, assistance provider, etc.) and ensure a close monitoring of activities delegated to Wakam’s partners and TPAs.
To ensure operational excellence, we are now looking for a Transition Programs Manager to oversee and secure the management of our terminated (run-off) insurance programs across France and Europe.
🧰 Your Mission
As part of the Operations France & Europe team, your mission will be to manage and secure all run-off accounts and serve as the primary point of contact for operational follow-up with partners.
Your responsibilities will include:
- Assessing the operational risks associated with terminated programs, in collaboration with Actuarial, Reserving, Claims, Finance, and Partner Oversight teams
- Defining and implementing post-termination workflows or transfer models tailored to each product and country
- Ensuring partners and TPAs adhere to contractual obligations on all run-off programs
- Identifying operational issues, initiating corrective actions, and tracking remediation plans
- Creating performance reports and leading steering committees with partners and TPAs
You will also contribute to:
- Formalising and improving our run-off process: reducing the number of active TPAs, documenting procedures, implementing new controls, and designing a clear RACI
- Digitalising run-off oversight by identifying alerts and automation opportunities in coordination with the IT team
🧠 What You Bring
- You have a Master’s degree from a business school or university, with a focus in management, finance, or insurance, and:
- 4–7 years of experience as a Project Manager or Auditor, with at least one role related to the insurance industry
- A strong attention to detail, a curious mindset, and the ability to explore root causes and propose smart, pragmatic solutions
- Solid project management skills, allowing you to handle multiple priorities in parallel
- A collaborative mindset and excellent communication skills, both written and spoken
- Full fluency in English; fluency in French is a plus
✨ Your Working Style
- Positive energy, adaptability, and team spirit
- Proactive and responsive
- Comfortable working in a dynamic, fast-paced environment
- Curious, pragmatic, and detail-oriented
- Keen to contribute to a mission-led company in transformation
🌟 Why Join Wakam ?
- Be a key contributor to structuring the future of our run-off processes at scale
- Work at the intersection of Operations, Compliance, and Partner Management
- Join an agile team where ownership, autonomy, and impact are real
- Help shape the governance of strategic partnerships across Europe
- Evolve in a fast-paced, purpose-led company with a European reach
🧭 Hiring Process
- Initial conversation with one of our Talent Acquisition Partner
- Interview with the Head of External Operations Europe
- Meet the team Interview with the External Operations team
- Final interview with our HR Business Partner
📩 Interested? Apply! Let’s shape the future of Wakam’s Operations together. 🙌
=> Welcome @Wakam 🙌
Recruitment Agencies:
Wakam has an in-house recruitment team, which focuses on sourcing great candidates directly. Wakam does not accept unsolicited resumes from agency or search firm recruiters.
Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact our managers directly.
More About Us
Check out our website to learn about the 11 cultural markers that make Wakam truly special! If you’re adventurous, impact-driven, and ready to shape the future of insurance, we’d love to meet you!
💫 What Makes Us Unique:
• True remote work flexibility with our Wakam From Anywhere (WFA) program - yes, we even have a teammate working from a sailboat! ⛵
• Flat hierarchical system promoting direct impact and autonomy 🚀
• Monthly Free.day: dedicated time for personal growth and skills development 📚
• Lunch voucher with Swile card
• A meaningful company: we became a Mission-driven company in March 2021
• Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.
At Wakam, our “Free to Impact” culture is built on four essential pillars that shape everything we do :
🗣️ Communication & Knowledge Management
• Foster transparent collaboration across our flat organizational structure
• Share knowledge freely in our highly collaborative environment
• Contribute to our collective intelligence through open dialogue
🔍 Curiosity
• Embrace our monthly Free.day for learning and skills sponsorship
• Think big and challenge conventional insurance norms
• Stay eager to learn and explore new possibilities
🔄 Continuous Improvement
• Take initiative to transform the insurance industry
• Turn challenges into opportunities for innovation
• Constantly evolve our ways of working
🎯 Outcome Oriented
• Focus on impact rather than hierarchy
• Drive results through clear objectives and autonomy
• Transform bold ideas into concrete solutions
At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.
