Job description
*Note: For the application, please do not message Wander Concierge for answers. We are a small, very close team, and we know which questions are being asked.
Wander is a growing fast-paced startup, hiring a full-time Travel Concierge. You will work remotely, supporting guests staying at luxury vacation rentals. The Concierge team is a close-knit, bubbly team within Wander. We work hard and often contribute to various side projects within Wander’s Guest Experience department. We value kindness, empathy, and love tackling new challenges. We’d love for you to apply if you think you’d be a good fit!
Location (Remote):
This role is open to remote workers in the Philippines.
The permanent work schedule is 5 days a week and will be either:
4 AM - 12 PM (Philippine Standard Time)
8 PM - 4 AM (Philippine Standard Time)
The first 2 weeks will be training from 12 PM - 8 PM (Philippine Standard Time).
Requirements:
Fluent in English, both verbally and written
This job serves the hospitality industry and requires the ability to work holidays and weekends
Have a smooth-running laptop that can handle multiple tabs and software at the same time
Have strong internet access at home (this job is remote)
A decent phone (you’ll need to download an international calling app)
Strong organizational and leadership skills, ensuring that projects are delivered on time, within scope, and budget
Preferred Skills
Creative, good critical thinking skills, fast learner
Empathy and listening skills
Possesses empathy, strong communication, and good listening skills
Tech-savvy, good with navigating around different platforms
Day-to-day will consist of:
Answering common questions with scripts
Solving possibly complex requests from guests with creativity
Software such as ClickUp, Breezeway, and our internal software (we’ll show you how to use these)
Doing tasks assigned to you by your manager
Coordinating with cross-functional teams on various aspects of setting up a newly onboarded property
About Wander:
Wander owns the demand, booking, smart home technology, home management, and the homes themselves, creating an unmatched guest experience.
Our mission is to help people find their happy place. Our vision is to create the infrastructure for people to experience the world.
Legendary investors back us and have a team of experienced startup operators.
We are a tight-knit team with a strong work ethic with a common goal of building a lasting company.
