Job description
Instant Teams is looking for a detail oriented, problem-solver to join our team of Customer Success Associates!
As a Customer Success Associate, you’ll become a key part of our Life Concierge service, supporting customers through life’s everyday hassles—from travel mix-ups to minor emergencies—so they can focus on what matters most. This role is perfect for problem-solvers, excellent communicators, and those who find joy in helping others navigate life’s curveballs. This position is 100% remote and contingent upon a background check.
A DAY IN THE LIFE:
- Respond to customer requests via live chat, email, and phone
- Assess and solve common “hassles” (e.g., broken windshield, booking a contractor, travel snafus)
- Efficiently address & solve customer hassles primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
- Research and present solutions with clear next steps
- Build connection and trust with your customers, going above and beyond to provide an exceptional experience, with the aim to resolve their hassles in an appropriate manner
- Track tasks and stay organized while juggling multiple requests
- Anticipates and responds with energy to new challenges, the unfamiliar, and the urgent.
- Be a customer champion, identify their needs, be their advocate, and ensure we are continuously improving.
MUST HAVES:
- 2+ years of experience in customer support; childcare or medical background preferred!
- We’re looking for candidates with great people and problem solving skills!
- Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
- Tech-curious and adaptable in navigating online tools and systems.
- We’re growing, adaptability and a love for change and improvement in a fast-paced environment.
- Excellent written & verbal communication skills: have a strong command of grammar and spelling. Bilingual - English / Spanish is a plus.
- Strong critical thinker and adept at problem-solving.
- Interpersonal skills: Remains open to others’ ideas and exhibits willingness to try new things.
- Display calm conviction, confidence, and empathy when handling customer escalations
- Reliable & Punctual: Displays excellent time management, takes pride in a job well done, embraces change and feedback, while seeking continual improvements to perform.
- Ability to take ownership and solve problems
- Positive and resilient attitude
- Great teamwork skills
Training: Monday-Friday 9am-5pm EST
Post-Training Schedule: 8-hour shift to fall between the hours of 8:30am-8:30pm EST
Pay Rate: $18/00/hour
Start Date: Mid-August 2025
Equipment is not provided for this position.
Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Iowa, Massachusetts, Minnesota, Montana, new Hampshire, New York, Flagstaff, Arizona, Seattle, Washington, Washington D.C., Rhode Island
*In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Notes
Other Duties
This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)
EEO and Harassment Statement
Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.
About Us
As a customer experience (CX) marketplace, Instant Teams partners with nation’s top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.
