Job description
Wattpad’s vision is to entertain and connect the world through webnovel stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Representing a tapestry of cultures and languages, people around the world come to Wattpad every month to share and discover stories they can’t find anywhere else. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!
Wattpad is part of the WEBTOON family of brands, the largest storytelling platform in the world that enables creators and users to discover, create, and share stories. With over 24 million creators and ~170 million active users per month, we are truly empowering creation by anyone, for everyone. To read more about our family of Brands, check out our website here.
As a Trust & Safety Associate on Wattpad’s Trust and Safety team, you will support platform compliance projects that help ensure user and content safety. In this role, you’ll work alongside trust and safety professionals dedicated to creating a safe, enjoyable experience for all users. Our team operates at the intersection of technology, law, compliance, content publishing, and entertainment, collaborating closely with cross-functional teams.
What you’ll be doing:
- Respond to community tickets ranging from Self-Harm, Suicide, CSEM (Child Sexually Explicit Material), Bullying, Harassment, Hate Speech, Violence, Pornography, Release of Personal Information, and Spam.
- Identify and escalate, and potentially report content to Law Enforcement as well as conduct police escalations for Wattpad’s at-risk users.
- Possess a solid understanding of Wattpad’s Content Guidelines/Code of Conduct and enforce them by reviewing content reported by Wattpad’s community.
- Support the management of data privacy and protection initiatives, ensuring all user data handling aligns with applicable privacy regulations (such as GDPR, CCPA).
- Participate in creating, contributing, and enforcing safety policies at Wattpad.
- Act as the first line of defence for user and community issues that might arise.
- Play a critical role in addressing behaviours that negatively impact our users and community.
- Conduct regular reviews of data access and processing procedures, identifying potential areas for improvement in data security and privacy.
- Research and stay up-to-date with evolving global legislation, regulations, and industry standards related to trust and safety compliance, ensuring ongoing alignment across all markets and adapting policies and procedures as needed.
What we’re looking for:
- Education: B.A./B.S. in related fields
- 2+ years’ experience in trust and safety or related fields (must have experience in UGC moderation)
- Strong proficiency with technology and online project management systems: SharePoint, MS Office, Airtable
- Must have experience working with Zendesk
- Interested in content policy, compliance, and/or internet governance
- Strong understanding of data privacy regulations (e.g., GDPR, CCPA) and compliance best practices.
What we offer:
- Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
- Top industry health benefits, including vision and dental
- Your own health/wellness account to spend each year
- RRSP Contributions (Canada), 401K Contributions (USA)
- Generous vacation and Maternity/Parental leave top-up program
- Corporate discount for gym memberships for you and your family
- Work from almost anywhere in the world for part of the year
- Winter break shutdown and a whole lot more!
$60,000 - $75,000 a year
Please note, the above range is listed in CAD.
Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Meet and Zoom.
About Wattpad
Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.
What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.
What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.
How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play…and all while having a great time.
Wattpad is a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.
If you happen to live near the areas of either Toronto, Ontario or Halifax, Nova Scotia, you may also have the opportunity to work from our beautiful offices - 1 located in Downtown Toronto and the other in Halifax.
Culture and Diversity
Wattpad is an equal opportunity employer. We do not discriminate. Period.
Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.
If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.
Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have.
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