Job description
The Points Guy is the leading expert in award travel with a passion for unlocking trips of a lifetime using points and miles. Through our website, app and social channels, our team of experts provide our users actionable insights and tools that maximize their credit cards, loyalty programs and travel experiences.
We’re looking for a freelance UX researcher who’s equally fluent in qual and quant methods to help us improve how users engage with our app, website, and tools — all designed to help people choose the right credit cards and get more out of their loyalty programs.
What you’ll do
- Moderated + unmoderated studies to validate solutions for web and mobile projects on our roadmap, translating insights into actionable product and design recommendations
- Surveys, user interviews and consumer research to understand user needs and behavior, identifying new opportunities for our business
- Analyze + synthesize user data, presenting findings in a clear, compelling way to stakeholders at all levels of the company
What we’re looking for:
- 5+ years of UX research experience (qual + quant)
- Highly-skilled data synthesis skills with ability to keep findings focused and actionable
- Excellent communication and presentation skills
- Experience with Userlytics, UserTesting, Dovetail, GA, SurveyMonkey, etc.
- Self-starter who’s comfortable working independently and remotely
- Portfolio with case studies (quant and qual) that includes performance impact
Bonus points if you:
- Have experience in fintech, travel, or loyalty/rewards
- Know your way around credit card rewards or loyalty programs
#TPG
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