Job description
We are seeking a Voice Specialist with 1-3 years of experience to join our team. The ideal candidate will possess strong technical expertise and excellent communication skills, with a proven ability to manage and troubleshoot voice systems on a global scale. This role requires a proactive individual who can effectively monitor, diagnose, and resolve issues, ensuring seamless voice communication across various platforms.
Responsibilities
- Monitor global voice equipment using advanced monitoring tools.
- Diagnose and resolve technical issues related to voice communication systems.
- Utilize ServiceNow (SNOW) and JIRA for effective monitoring and issue tracking.
- Apply technical expertise across various platforms, including Cisco Call Manager, Call Center Systems, and Amazon Connect.
- Manage voice recording, retention systems, audio conferencing, and other related platforms.
- Oversee SBC Voice Gateways and SIP Routing for optimal performance.
- Participate in Change Management, Release Management, and Incident Management processes to ensure system reliability and efficiency.
Requirements
- Exceptional verbal and written communication abilities.
- Fluent English
- CCNP (Voice) certification or equivalent courses and practical experience.
- Proficiency in monitoring tools like ServiceNow (SNOW) and JIRA.
- Experience with Cisco Call Manager, Call Center Systems, Amazon Connect, Voice Recording (NICE), and Retention Systems.
- Proficiency in Audio Conferencing, Avaya, Zoom, Unity Mail Systems, Trader Voice Platforms (IPC BT Unigy, ISR Hoots), SBC Voice Gateways, and SIP Routing.
- Experience in Change Management, Release Management, and Incident Management processes.
