Job description
Come join Deepwatch’s team of world-class cybersecurity professionals and the brightest minds in the industry. If you’re ready to challenge yourself with work that matters, then this is the place for you. We’re redefining cybersecurity as one of the fastest growing companies in the U.S. – and we have a blast doing it!
Who We Are
Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch’s cloud-based security operations platform, Deepwatch provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business.
Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit.
Deepwatch recognition includes:
- 2023, 2022 and 2021 Great Place to Work® Certified
- 2023 and 2022 Forbes America’s Best Startup Employers
- 2023 and 2022 Fortress Cybersecurity Award
- 2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners
- 2022 Cigna Healthy Workforce Silver Designation
- 2022 Cybersecurity Excellence Award for MDR
VP of Strategic Operations
We’re looking for a versatile, senior-level operator to act as a force multiplier for our EVP of Global Cyber Operations. This person will sit at the center of a growing MSSP/MDR provider and help lead operational execution across the business—driving strategic initiatives, strengthening cross-functional alignment, and ensuring delivery excellence.
This isn’t a traditional operations job. It’s part strategic advisor, part program driver, and part get-things-done utility player. You’ll help shape and scale our offerings, partner closely with Product and Sales to support GTM efforts, and own internal initiatives that improve our ability to execute at speed.
In this role, you’ll get to:
- Serve as a strategic partner to the EVP of Global Cyber Operations—synthesizing priorities, driving execution, and helping scale operational capabilities.
- Lead and coordinate key strategic initiatives—e.g., standing up new service offerings, building internal frameworks for delivery, or operationalizing cross-functional programs.
- Build connective tissue across Product, Sales, and Delivery to ensure our services are sellable, scalable, and differentiated.
- Act as a key escalation point for major customer issues—driving resolution while identifying process or systemic gaps to improve.
- Identify and lead process improvement efforts across delivery operations, including KPI development, dashboarding, and workflow optimization.
- Support executive-level reporting, communications, and decision-making with structured insights and recommendations.
- Be a thought partner on how we grow—bringing operational, market, and customer insight to the table.
- Analyze and enhance service offerings towards customer value and outcomes and business profitability goals.
- Analyze service delivery value and customer outcomes and provide on-going enablement material for Sales and Marketing.
- Manage and develop services operational standards and runbooks and integration into Deepwatch’s technology stack.
To be successful in this role, you’ll need to:
- Have extensive experience in a mix of strategic operations, consulting, product, or business leadership roles—specifically within the MDR space.
- Be a true utility player who thrives in ambiguity and can switch between strategy and execution effortlessly.
- Strong grasp of delivery operations in a cybersecurity services-led business.
- Be an excellent communicator who can simplify complex problems, manage stakeholders across levels, and drive clarity and momentum.
- Have experience supporting or working closely with C-level or EVP-level leaders.
- Be analytical, structured, and operationally-minded—with an ability to transform processes and build scalable solutions.
- Be comfortable being customer-facing and supporting high-stakes conversations with sales or key accounts.
- Have experience with go-to-market and product functions (e.g., sales enablement, product launch, pricing/packaging).
- Demonstrated experience building and leading Cyber Security services teams.
- Experience working with operational information security disciplines (e.g. incident response, security infrastructure management, or monitoring services).
- Possess experience leading development of, and execution against, deployment and operationalization methodologies, process flows, management guides and runbooks, technical configurations, and architectures
- Have functional knowledge of technologies which are the heart of Deepwatch’s Managed Security service offerings (EDR, FW, DNS, MFA, AAA etc.)
- Possess experience leading enterprise-wide deployments of cybersecurity or IT infrastructure products, including executive communication, project planning, status reporting, change management, technical configuration, testing, troubleshooting, and transition to operations/run teams.
ITAR Compliance
This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following:
- A citizen of the U.S.;
- A lawful permanent resident of the United States;
- A person admitted to the United States as a refugee; or
- A person that has been granted asylum by the United States government.
The intent of this requirement is not to verify employment eligibility overall, but to ensure compliance with import/export regulations. If you do not meet these requirements, we encourage you to apply for other open roles at Deepwatch. This information will be verified upon offer of employment.
The anticipated salary range for this role is $265,000 to $280,000 + bonus + stock options + benefits. Actual compensation may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
What We Offer:
Deepwatch is excited to provide benefits designed to support team members and their families. Including:
- Medical, dental, vision, and disability insurance
- Flexible Time Off (FTO), 9 company holidays, sick leave and 8-Weeks Paid Parental Leave
- Unique professional development benefits, starting at $3,000 annually
- Wellness contests and monthly educational programs
- 401(K) retirement program with employer match
- Learn more here: Deepwatch Benefits
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. Please review our DEI Statement here.
Deepwatch welcomes and encourages applications from people with disabilities and accommodations are available on request for candidates taking part in all aspects of the selection process. Please inform your recruiter or contact [email protected] for further information.
All Deepwatch employees are expected to:
- Be interested in and able to work remotely from a home office when not at a corporate office
- Pass a pre-employment background in accordance with applicable laws
Deepwatch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
By submitting your application, you agree that Deepwatch may collect your personal data for recruiting, global organization planning, and related purposes. The Deepwatch Privacy Policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Deepwatch’s use of your personal information.
