WFM Reports Analyst

Job description

Description

Position: Workforce Management (WFM) Reports Analyst

Working Hours: US Business Hours

Hiring Company: We are a 10 year old remote staffing business with a fully remote team of 100+ employees. We started as a customer service agency, but have leveraged our client experience and technical acumen to become the industry’s first AI empowered (human) virtual assistant service.

About the Role: As a WFM Reports Analyst, you provide accurate, timely, and relevant workforce management reports and analysis to support decision-making and improve performance across the organization.

Key Responsibilities:

1. Create and distribute daily, weekly, monthly, and ad-hoc reports related to workforce management, including but not limited to attendance, scheduling, adherence, and productivity
2. Analyze data trends and identify opportunities for improvement in workforce management processes
3. Partner with cross-functional teams to understand their reporting needs and provide customized reports and insights
4. Develop and maintain dashboards and other reporting tools to facilitate data-driven decision-making
5. Ensure data accuracy and integrity by conducting regular audits and troubleshooting data discrepancies
6. Stay up-to-date with industry trends and emerging technologies related to workforce management reporting and analysis

Key Business Processes: (what do you actually do to keep your business area healthy?)

1. Workforce Management Reporting and Analytics: The ability to collect and analyze data to develop insights and recommendations to improve the effectiveness and efficiency of workforce management operations.
2. Data Integrity and Auditing: The ability to ensure the accuracy and completeness of data used in workforce management operations, through routine auditing and quality control measures.
3. Cross-Functional Collaboration and Communication: The ability to collaborate and communicate effectively with stakeholders from different departments or functional areas, to ensure the alignment and integration of workforce management activities with broader organizational goals.
4. Data Visualization and Reporting Tools: The ability to use tools and software to create meaningful and visually compelling reports and presentations, to convey complex data and analysis to diverse audiences.

Qualifications

• 1+ years of relevant experience

• Strong analytical and critical thinking abilities to solve problems and drive data-informed decisions

• Proficient in data analysis and reporting using tools such as:

  • Microsoft Excel (including pivot tables and formulas)
  • SQL (for querying and manipulating data)
  • Data visualization platforms (e.g., Looker Studio, Tableau, Power BI)

• Skilled in translating complex datasets into clear, actionable reports and insights

• Excellent collaboration and communication skills for working across departments and functions

• Highly detail-oriented, with a strong emphasis on data accuracy, consistency, and quality

• Proactive and self-driven, with a continuous improvement mindset and ability to work independently

• Technically adept, with working knowledge of:

  • AI platforms like ChatGPT, Claude AI, Gemini, and Notion AI
  • Automation and integration tools (e.g., n8n, Zapier, Google Apps Script)
  • Scripting languages such as Python (a plus, but not required) for automating reporting workflows

• Excellent English communication skills (both written and verbal)

• Strong organizational, time management, and multitasking abilities

• Tech-savvy and confident using tools such as:

  • Productivity tools (Google Workspace, Microsoft Office, Slack, etc.)
  • Project management platforms (Asana, Trello, ClickUp)
  • AI-powered tools like ChatGPT, Claude AI, Gemini, Notion AI, and Canva AI

• Ability to work independently with minimal supervision

Technical Requirements:

1. Stable high-speed internet with backup
2. Computer (laptop or desktop) with recommended quad-core CPU 2.5GHz+, RAM 8GB+, and dual monitor
3. Headset, mic, and webcam for meetings
4. Dedicated and distraction-free workspace

What we offer:

1. Salary rate is BASED on experience

2. Pandemic-proof job

3. Since you will be working from home, you get to save a lot of time and money.

4.  Company & team events - Virtual and Offline

5. Tenure Based Benefits

   1. HMO coverage up to $50/Month
   2. Paid Time Offs

What we don’t offer:

1. All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
2. Company Equipment - You must already have or buy or upgrade your current one to meet our minimum requirements.

Notes:

1. For the best application experience, we recommend using MS Edge as your browser. This ensures optimal performance and minimizes any potential submission issues.
2. Select any of the locations listed below. We’re a fully remote company, so selecting any location from the list doesn’t affect your application.
3. Be sure to monitor your email’s “Spam / Junk folder” so you do not miss any emails from us.
4. Please provide an active mobile phone # (any Network, must have Viber but not a landline #) so we can contact you via text or call if needed.