Job Description
Company Description
Job Description
The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business integrity. We are committed to efficiently managing returns, minimizing fraud losses, and preventing abuse of policies to ensure a fair and secure shopping experience for all our customers. Through meticulous analysis, proactive strategies, and robust collaboration with stakeholders, we strive to uphold the highest standards of transparency, accountability, and customer satisfaction. Our goal is to protect the interests of both our customers and our business, fostering long-term relationships built on reliability and trust.
As a Returns, Loss and Abuse Associate Analyst, you will be pivotal in safeguarding our business from financial loss due to fraudulent activities and abuse. Your role will involve analyzing transaction patterns, identifying potential fraud indicators, and implementing strategies to mitigate risk. You will report to the fraud, loss and abuse specialist, and work closely with various departments, including marketing, promotions, and legal teams, to ensure comprehensive fraud prevention and detection.
This job is located at our Global Home Office in Columbus, Ohio.
What Will You Be Doing?
- You will partner with the Fraud Loss and Abuse Specialist to build exception-based reporting defining and implementing risk mitigation and fraud detection on various projects throughout the business
- Use previous planning and promotions knowledge to build scalable dashboards, scorecards, and monitoring tools using current data visualization tools around:
- Loss exposure, flagged transactions, and fraud risk KPIs
- Promotional usage/misuse
- Loyalty program redemption patterns and irregularities
- T&E spend vs. policy monitoring
- RFID loss and count data
- Deliver accurate and timely reporting, dashboards, and visualizations to key stakeholders, enabling them to monitor performance, identify trends, and make informed decisions.
- Establish post-control implementation monitoring to evaluate the effectiveness of risk mitigation measures
- Create repeatable reporting frameworks, automated refreshes, and underlying data models
- Maintain data integrity and establish quality checks for fraud metrics
- Work cross functionally with multiple stakeholders, fostering collaboration and alignment with other business owners, project leaders, and team members
What Do You Need To Bring?
- 4-year degree in Business, Finance, Analytics, or Marketing preferred
- Experience building analytics dashboards and reporting that enables a positive user experience
- Experience using PowerBI, SQL & advanced Excel preferred but not required
- Experience in planning and promotions, with a comprehensive understanding of promotional setup as well as pricing and product discount strategies within planning processes
- Experience with data structures, analytics, and data visualization
- Ability to recognize suspicious behavior patterns in loyalty, discounting, or promotional mechanics
- Exceptional communication skills that enable clear articulation of vision, strategy, and execution
- Strong analytical, problem solving, and quantitative skills with data-driven approach to decision-making
- Strong prioritization and focus, including comfort making tradeoffs with incomplete information
- Ability to rapidly understand user needs, respond to tight deadlines, and deliver solutions that drive key business metrics
Our Company
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Incentive bonus program
- 401(K) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
Additional Information
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER