Job description
The Electronic Health Record (EHR) Optimization Lead will play a key role in optimizing EHR solutions that enable Aledade’s partner practices to improve patient outcomes, reduce healthcare costs, and increase efficiency.
They will collaborate with practice stakeholders along with the multi-disciplinary Aledade team to identify, develop, and implement EHR solutions to support strategic ACO initiatives. Additionally, this role will facilitate the collection of practice-generated data that can be used for population-based analytics.
They will have depth of knowledge in at least one top-tier ambulatory EHR solution, have a strong understanding of practice workflow, and be able to travel periodically. The EHR Optimization Lead must thrive in a fast-paced environment, respond well to change, and be a strong verbal and written communicator.
The EHR Optimization Lead will be responsible for providing multi-program leadership and serving as a mentor to team members. This role is crucial in ensuring high-level performance of the team, fostering innovation, and creating strong collaboration pathways with vendors, practices, and other Aledade teams.
Primary Duties
Lead EHR Optimization and Associated Project Management
- Coordinate efforts to conduct assessments of how practices are currently utilizing their EHR systems and identify areas where their systems can be optimized to support ACO initiatives.
- Assist practices to fully leverage their existing EHR systems or other 3rd party systems to support strategic ACO initiatives.
- Support practices with MIPS compliance.
- Build and maintain strong client relationships, demonstrating expertise in EHR optimization.
- Lead implementation processes in which our team deploys a variety of point of care EHR integration technologies, such as overlays.
- Independently manage multiple projects at various stages to provide Aledade’s tools and train practice staff on patient-centric, value based workflows.
- Communicate project progress effectively to internal and external stakeholders.
- Present to audiences ranging from practice leadership/executives to front line staff, influencing adoption of best practices and materials that orient to Aledade’s service.
- Proficiently deliver detailed but concise training content on complex material to multiple client stakeholders.
Provide EHR Expertise
- Identify common approaches, such as templates or customized reports that practices can use to achieve specific aims, such as Medicare Wellness Visits, Transitions of Care, Advance Care Planning, or Risk/Hierarchical Condition Categories.
- Identify existing or develop new high-quality, adult learning optimized educational materials that can assist practice staff in understanding how best to utilize their EHR system or other 3rd party systems to align with value based care principles.
- Understand relevant EHR vendor system updates specifically related to population health management.
- Develop and support EHR-system-specific user groups composed of representatives from Aledade’s ACO practices to identify best practices and training opportunities.
- Provide strategic input on how EHR optimization can support ACO initiatives.
- Serve as an in-house expert on at least 1-2 top-tier EHRs.
Facilitate Data Exchange
- Assist practices in ensuring data is properly captured in their EHR systems in order to accurately generate quality measure and other reporting.
- Ensure practices are able to share practice-generated data with Aledade.
- Assist with development of integrations, interfaces, and data sharing strategies for assigned practices.
- Ability to navigate more complex or non-standard integration paths
Leadership/Mentoring
- Lead multiple program initiatives and provide thought partnership in designated areas while collaborating across internal teams.
- Collaborate with senior management and/or vendors to identify opportunities for growth and innovation in EHR solutions.
- Deep understanding and demonstrated ability to explain the business case behind initiatives to internal and external stakeholders
- Mentor and support team members, providing guidance on EHR related tasks and initiatives.
- Facilitate training sessions and develop educational material to enhance team member skills.
- Provide input in the interview and hiring process.
- Thinks beyond immediate team and contributes to making Aledade holistically better.
Minimum Qualifications
- Bachelor’s degree required; significant relevant work experience may be accepted in lieu of educational requirements.
- 6+ years experience working as a client-facing project lead in the healthcare industry (i.e., ambulatory practice, EHR vendor, health plan, hospital, government, management consulting) with a proven track record of creating, maintaining, and enhancing customer relationships and optimization of their EHR systems.
- 3+ years implementation or optimization experience with top-tier ambulatory EHRs and practice management software, preferably with expertise in Epic Ambulatory, NextGen, Athena, Greenway, or eClinicalWorks products.
Preferred KSA’s
- Experience developing and maintaining cross team stakeholder relationships
- Experience in project management
- Experience leading and mentoring team members, fostering a collaborative and supportive work environment.
- Deep Epic Ambulatory experience, including building and debugging OPAs and FHIR app integrations
Physical Requirements
- Sitting for prolonged periods of time. Extensive use of computers and keyboard.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we’ve become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you’re eager to join a collaborative, inclusive and remote-first culture - you’ve come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
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We may use automated tools, including artificial intelligence (AI), to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process, including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process, please contact us.
