Job description
Are you a problem-solver looking for a strategic consulting role that blends technology, and relationship-building. If so, read on!
About Us
If it’s high-stakes, high-security, or highly complex—Oxalis is built for it. We’re a consulting and technology partner for the organizations that keep the world running: shipyards, government agencies, health systems, aerospace programs, and manufacturers with missions too critical to fail. We serve the people behind the mission—those building, healing, defending, and delivering where it matters most. As a Platinum Solution Partner for Atlassian and a trusted systems integrator for IFS, we specialize in secure cloud transformation, IT service management, ERP modernization, and operational strategy—especially for organizations navigating compliance-heavy environments and complex change.
About the Job
We’re seeking a motivated Solutions Consultant, Business Analyst to join our mission of providing innovative, comprehensive, and valuable solutions to highly regulated industries. As a Business System Analyst, you will leverage your analytical skills and strategic thinking to solve problems and design solutions. Your adaptability and communication skills will be key as you collaborate across teams to deliver customer-focused solutions. This role is ideal for those who are passionate about technology, customer service, and making a measurable impact.
Key Responsibilities
- Consult with customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models, understanding pain points and improvement opportunities, and providing insights on industry trends.
- Analyze and assess of business processes, systems, and workflows, identify gaps, and contribute to the prioritization of process improvements.
- Assist in the architecture of tailored solutions to unique customer needs, and support system integrations involving complex environments and workflows.
- Strive to exceed customer expectations by delivering valuable solutions and pursuing measurable outcomes.
- Communicate ideas and recommendations effectively, build trust through empathy and active listening, and present to diverse stakeholders.
- Contribute to the development and delivery of high-quality, customer-facing deliverables and presentations, ensuring alignment with the company’s commitment to quality and customer focus.
- Participate in solution lifecycle, from initial scoping to post-implementation support, including workflow design, system configuration, and issue resolution.
- Support the configuration and administration of business systems to meet customer needs.
- Assist in application training, communicate effectively with end users, and support change management initiatives and the rollout of new processes and tools.
- Play multifaceted roles in customer engagements, supporting the tasks of analyst, consultant, and trainer.
- Collaborate with account leaders and sales team to identify and develop new business opportunities and promote company capabilities.
About You
- Bachelor’s degree in computer science, management information systems, business administration, or a related field, or relevant work experience.
- Experience with Atlassian products, including Jira Software, Jira Service Management, Jira Align, Confluence, Bitbucket, Trello, and Access.
- Good analytical abilities and strategic thinking.
- Good communication skills in written and spoken English.
- Ability to work in a remote environment, and ability to travel to company and customer sites from time to time.
Preferred Skills
- Experience or understanding of Agile concepts and work in relevant frameworks (e.g., Scrum, Kanban, SAFe, DevOps, ITSM).
- Knowledge of project management concepts and tools, including planning, estimation, risk and issue management, and stakeholder communications.
- Ability to manipulate and transform data with scripting tools or in business tools such as Excel.
This is a remote position and while the person will be working from home, it is important that candidates live in the Guadalajara area.
