Job description
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 700 of the world’s leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io.
About this role:
Astronomer is seeking a Renewals Manager to join our best-in-class Go-To-Market team. In this role, you will own end-to-end customer renewals across a portfolio of accounts, in addition to partnering with Account Executives on expansions. You will represent Astronomer during a pivotal period in the customer lifecycle, articulating Astronomer’s value proposition in an increasingly competitive and crowded market. In addition to securing renewals across the business, you will have significant influence in defining our strategy and operations for this role, helping build repeatable processes to be leveraged by future Renewals teammates down the road.
What you get to do:
Play a leading role in influencing one of core success metrics, our Renewal Rate.
Lead the commercial buying process for all customer renewals with the intent of securing their full retention.
Partner with Account Executives to understand customer priorities and challenges.
Create and maintain accurate forecasting reports for all renewals in your portfolio.
Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle.
Ensure on-time delivery of customer renewals without compromising the customer experience along the way.
Identify risks and develop resolution strategies.
What you bring to the role:
Client-facing experience in sales or SaaS-based customer success roles.
Experience negotiating with executives and procurement at Enterprise companies.
A demonstrable track record of exceeding goals.
Curiosity around or existing knowledge of technology companies and how companies use and operationalize data.
Hunger to grow in your career, in the context of a fast-paced, collaborative environment.
Written and oral communication skills that will enable you to demonstrate product expertise and knowledge of data orchestration during consultative conversations with customers.
Bonus points if you have:
Experience in a pre or post-sales role (preferably in a SaaS environment).
Prior negotiating and closing experience.
Experience with related market products such as Snowflake, Databricks, AWS, Azure, Google, ETL Technologies or open-source software.
A desire to grow into an account executive, sales, or other customer-facing roles.
The estimated total compensation for this role ranges from $90,000-$130,000, along with an equity component. This range is merely an estimate, and the width of the range reflects willingness to consider candidates with broad prior seniority. Actual compensation may deviate from this range based on skills, experience, and qualifications.
#LI-Hybrid
At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
