Associate Director, Client Success

Job Description

The big picture: Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring an Associate Director of Client Success to support our New & Growth business and Advocacy advertising teams!

Why it matters: As a manager on our Client Success team, you will oversee the team’s management of complex client relationships and help set the standard for world-class client delivery across the team. You’ll ensure the team owns the client journey from kickoff to wrap—ensuring exceptional results, driving renewals and retention, and serving as a strategic, solutions-oriented advisor to your teams, who in turn provide this to their clients and internal partners.

This role requires a highly proficient level of expertise, strong business acumen, and the ability to think strategically to drive long-term account health and growth. Collaborating with cross-functional teams—including other CS leaders, Client Partnerships, Axios Creative House, Events, Brand Journalism, and Ad Operations—you will collaborate, help improve processes, and ensure your team plans, executes, and manages a variety of campaigns across the Axios product suite effectively.

Go deeper: Ideal candidates will have experience in the advocacy/public affairs/issue policy space, possess a growth mindset with a drive to learn and mentor, and embody and have a passion for the Axios mission. They will also be a team player who operates with integrity, practices radical candor, and fosters a culture of collaboration, kindness, and support for colleagues. Responsibilities include:

Projects/Innovation:

• Lead or support cross-functional initiatives focused on improving internal processes, reporting frameworks, and product workflows within the Client Success team. Play a key role in identifying and implementing scalable solutions that enhance team operations and client delivery.

Campaign & Project Management Support

• Oversee all Client Success Managers’ post-sale campaign elements from kick-off to final reporting for complex and/or high-visibility accounts.
• Drive tight cross-functional orchestration across partnerships, creative, editorial, events, and ad ops—ensuring timelines, deliverables, and QA standards are met.
• Ensure the team maintains high-quality media strategies and campaign plans aligned with client objectives and KPI success.
• Help the team guide optimization strategy throughout campaign flights; translate performance into actionable insights and clear client recommendations.

Strategic Thinking / Problem-Solving

• Diagnose complex challenges and identify scalable solutions that improve outcomes for both clients and the business.
• Influence internal strategy and planning by surfacing client feedback, market context, and product performance insights.
• Balance short-term execution with long-term account health—helping the team to identify what’s needed now vs. what needs to change structurally.

Revenue Delivery / Retention + Expansion Mindset

• Demonstrate a strong revenue mindset—spotting opportunities to maximize client value, strengthen retention, and support renewals.
• Partner closely with the Client Partnerships Managing Directors to ensure team alignment and successful partnerships between CS/Client Partners. This includes renewals, upsells, and account growth strategy; bring proactive ideas and clear rationale.
• Ensure your team is partnering closely with Client Partnerships on renewals, upsells, and account growth strategy; bring proactive ideas and clear rationale.
• Ensure campaign delivery supports revenue outcomes (pacing, reporting, optimizations, and clean wrap narratives).

People Leadership / Team Development

• Mentor, develop, and support a team of Client Success managers while driving operational excellence, process improvement, and consistent delivery standards.
• Support onboarding and training; help build team playbooks, templates, and best practices.
• Provide thoughtful feedback and growth plans; contribute to a culture of accountability, learning, and high standards.

Worthy of your time: Ideal candidates will embody an entrepreneurial spirit, a passion for Axios’ mission, and have the following experience and  skills:

• 7+ years in account management, specifically in the digital media/news industry.
• 2+ years in managing an account management or revenue team
• Growth mindset and enjoys working in a fast-paced, collaborative environment.
• Strong prioritization and decision-making skills; comfortable operating with autonomy and ambiguity.
• Consistently demonstrates a “lead by example” mindset and sets the bar for client-first service and high-quality deliverables.
• Proficiency in Google Office Suite (Slides, Sheets, Docs).
• Prior experience in account management, customer support, media planning, digital marketing, ad operations, and/or business development is mandatory.

Starting salary for this role is in the range of $90,000 - $110,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills. This range does not include other compensation benefits.

Axios is committed to embracing artificial intelligence as a core part of how we work. All team members are expected to actively develop AI literacy and use AI tools to enhance their productivity, creativity, and efficiency. We invest in ongoing learning to ensure every employee is equipped to responsibly and effectively integrate AI into their daily workflows.

What Axios brings to the table besides salary:

• 401(k) with employer match
• Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
• Employer Health Savings Account (HSA) contribution for the high deductible health plan option
• Dental and vision coverage
• Primary caregiver 12-week paid leave
• Generous vacation policy, plus holidays
• One mental health day per quarter
• Annual learning and development stipend
• $100 monthly work-from-home stipend
• Tele-mental health services through Headspace
• OneMedical membership, including tele-health services
• Personal health advocacy resources through HealthAdvocate
• Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility
• Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies
• Increased work flexibility for parents and caretakers
• Virtual company-sponsored social events
• A strong and positive work environment
• A commitment to an open, inclusive, and diverse work culture

Equal Opportunity Employer Statement

Axios is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios makes hiring decisions based solely on qualifications, merit, and business needs at the time.