Job description
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Join Axon and be a Force for Good
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Join Axon as a Senior Product Manager I for Shared Customer Experience (SharedCX), part of our Platform pillar, and play a pivotal role in shaping secure, seamless identity and access management across industry-leading customer products. This role offers the opportunity to drive high-impact, cross-functional initiatives that directly influence millions of users, while growing your expertise in enterprise security and scalable product delivery. If you’re looking to elevate your career by leading complex, mission-critical products in a fast-paced environment, this is the perfect next step.
What You’ll Do
Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Senior Product Manager II
Direct Reports: None
- Lead cross-functional product initiatives that drive seamless identity and access management (IAM) experiences across Axon’s customer-facing products, including authentication, authorization, and user provisioning components.
- Own the full product lifecycle for core SharedCX components such as session management (Session v2/v3), Active Directory synchronization (ADSync), and Admin Console enhancements, ensuring delivery from concept through launch, iteration, and sunset.
- Serve as an individual contributor by writing product requirements, managing product documentation, and using tools like Jira, Confluence, and Figma to communicate priorities and align stakeholders.
- Work across multiple engineering, QA, and design teams, managing roadmaps, sprint priorities, backlog grooming, and cross-org collaboration (e.g., modernization of EDCA aka Evidence.com Admin, auto license provisioning, and in-app CSAT surveys).
- Drive compliance and security initiatives in partnership with InfoSec and Staff Engineering, ensuring platform features meet evolving government regulations and industry standards (e.g., data residency, audit logging, token expiration policies).
- Partner with internal stakeholders such as Product Design, Software Engineering, Security, Customer Success, and Operations to shape and launch enterprise-scale features like OAuth integrations, access token lifecycle management, and telemetry-based insights.
- Manage deprecation and rollout strategies, including soft shutdowns, A/B testing, phased migrations, and communications plans, prioritizing customer impact and technical readiness.
- Define and track success metrics such as adoption rates, authentication success/failure rates, CSAT scores, and support ticket reduction to measure product impact and guide iteration.
- Foster a customer-centric culture, advocating for intuitive admin and end-user experiences, and incorporating feedback from enterprise clients and internal customer-facing teams.
- Contribute to team growth and knowledge-sharing, mentoring junior PMs, promoting cross-team alignment, and supporting a culture of continuous improvement within the SharedCX group.
What You Bring
Required Skills & Experience
- 4+ years of experience as a Product Manager or in a related technical product role; experience in platform domains or identity management is a plus.
- Proficiency with agile development methodologies and tools such as Scrum, Kanban, and Jira.
- Strong analytical and decision-making skills, with the ability to interpret data, evaluate trade-offs, and deliver customer-first solutions.
- Excellent communication and collaboration skills, able to work across diverse global teams and influence without authority.
- Demonstrated alignment with Axon’s core values:
- You’re obsessed with solving real customer problems and delivering meaningful value.
- You own outcomes from start to finish and thrive in fast-paced, high-impact environments.
- You win with integrity, act as one global team, and welcome candid feedback.
- You’re not afraid to boldly go — you think big, take smart risks, and adapt quickly when things change.
Preferred Qualifications
- Background in software engineering or experience working directly with API design and consumption.
- Flexibility to work across time zones and engage global stakeholders effectively.
Benefits that Benefit You
- Medical, Dental and Vision Insurance
- Robust Paid Time Off policy
- Bonuses
- Lunch allowance
- Cell phone stipend
- Free LinkedIn Learning account or Udemy account
- Access to 24⁄7 online emotional and mental support
- Gym membership
- Free parking
- Stocked fridges and pantries - free coffee, cold beverages, snacks
- Annual Company Outing Trip
- Monthly team social activities
Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
