Job Description
Role: Telco Sales Agent
Salary: £26,000 basic + OTE up to £45k
Location: London (Liverpool Street)
At Bionic, we’re making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.
To support our continued growth and exciting plans, we’re looking for a Telco Sales Agent to join our Telco closing team and help convert qualified inbound leads from business owners who are actively looking to switch their telecommunications contracts.
The role
As a Telco Sales Agent in our closing team, you’ll be working with real-time, pre-qualified leads passed over by our sales agents. These are small business owners who’ve already shown interest – your job is to guide them through their options, build trust, and close the deal.
Day-to-Day Responsibilities:
As the Telco Sales Agent your key responsibilities will be:
- Receive and close warm, qualified leads from our web sales team in real time
- Understand customer needs and match them with tailored telco solutions
- Search, present, and recommend the most suitable telco contracts available
- Build strong customer relationships, acting as their trusted telco advisor
- Follow up at agreed times to maintain engagement and move deals forward
- Meet and exceed sales targets – daily, weekly, and monthly KPIs
- Cross-sell into additional services such as energy, water, and insurance
- Contribute to a positive, high-performing team culture on our award-winning sales floor
About you:
You’re a natural closer with a passion for helping customers and a hunger for success. You know how to handle objections, build rapport quickly, and turn interest into action.
- 2+ Years sales experience in B2B, telesales, door-to-door or a fast-paced sales environment
- Target-driven, self-motivated, and eager to beat goals
- A consultative, value-first approach to selling – not pushy, but persuasive
- Skilled in negotiation, pitching, and overcoming objections
- Excellent communication skills – verbal, written, and listening
- Able to build rapport with people from all backgrounds and industries
- Resilient, confident, and able to perform under pressure
- Reliable, punctual, and fully engaged
- A team player who thrives in a lively, energetic environment
- Open to feedback, coaching, and ongoing personal development
The interview process
- Initial conversation with our Talent Acquisition Team
- Final stage in-office interview with some of the wider team
About Bionic Group
Bionic has 600 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.
We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.
Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing 🌱
· Private healthcare cover
· Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
· Eyecare scheme
Taking time away from work 🏖️
· 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
· 1 paid family/religious day of leave per year - following successful probation period
· 1 paid charity volunteering day per year
· Option to buy/sell up to an additional 3 days leave per year
Family matters: for the special moments 🏠
· Enhanced maternity, paternity or shared parental leave
· 2 days off for your wedding upon joining, and up to 5 days after 2 years’ service
· Flexible working options & a hybrid work approach
Financial wellbeing 💸
· Auto-enrolled salary sacrifice pension scheme
· Life assurance
· Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
· Cycle to work scheme
Recognition 🌟
· Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
· Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
· Long service awards
