Job Description
Working At Bitso
We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
Your Purpose
As a Fraud Prevention Sr. Specialist, you will own the evolution and execution of the Fraud Management Program for Bitso Business across key markets including Mexico, Brazil, Colombia, Argentina and the United States.
You will design and strengthen scalable fraud prevention frameworks, ensuring strong regulatory alignment and the implementation of layered, risk-based controls that protect the business while enabling sustainable growth.
Acting as the main point of contact between Fraud and cross-functional stakeholders (Sales, Compliance, Operations, Product and Risk), you will actively participate in business initiatives from early design stages to ensure fraud risk mitigation is embedded into new products and processes.
In parallel, you will oversee market-level fraud performance, lead complex investigations, manage fraud KPIs, and continuously optimize controls to balance customer experience, commercial objectives, and the company’s risk appetite.
Reports To
Bitso Business Fraud Operations Manager
Who You Are
- Professional fluency in both Spanish and English is required.
- 3+ years of experience in fraud prevention, risk operations, or investigations within the FinTech or payments industry.
- Proven experience managing fraud risk specifically for corporate clients, understanding their unique transaction patterns and needs.
- Ability to perform rapid risk assessments and make high-stakes decisions during active fraud attacks or high-pressure incidents.
- Strong data-driven mindset with the ability to translate complex fraud trends into clear, actionable summaries for senior leadership.
- Excellent communication skills to act as a “Fraud Advisor” for B2B clients and a strategic partner to internal Sales, Product, and Legal teams.
- Experience defining, documenting, and optimizing scalable fraud processes and controls.
Preferred qualifications:
- Familiarity with fraud typologies and payment systems across LATAM (Mexico, Brazil, Colombia, Argentina) and the U.S. (e.g., PIX, SPEI, ACH).
- Knowledge of the crypto industry and experience using blockchain monitoring tools (e.g., Chainalysis, Elliptic).
What You Will Do
- Lead end-to-end B2B (and high-impact B2C when required) investigations and monitoring of complex fraud cases, reports, incidents, and attacks across all Bitso Business markets (Mexico, Brazil, Colombia, Argentina and the U.S.), ensuring timely containment and resolution.
- Coordinate cross-functionally to manage fraud reporting obligations across jurisdictions, ensuring accurate, timely, and regulator-ready submissions.
- Prepare executive-level summaries of significant fraud events, trends, and emerging risks, providing clear insights and actionable recommendations to senior leadership.
- Monitor, analyze, and optimize key fraud performance metrics (fraud ratios, investigation SLAs, rule precision, and regulatory compliance), proactively identifying risks and driving continuous improvement initiatives.
- Proactively recommend enhancements to fraud prevention strategies, controls, and Bitso products, balancing fraud mitigation, customer experience, and commercial objectives.
- Drive the evolution of Bitso’s fraud infrastructure by co-creating agile, scalable controls with cross-functional partners that protect our B2B ecosystem at scale.
Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we’re looking for. If this role excites you but you don’t match every point in the description, we still want to hear from you.
#LI-Remote
Who We Are
With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.
When we hire people for our team, we specifically test for the following traits in addition to our cultural values:
Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges
High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.
Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
Self-Management: We look for individuals who can independently manage their work, career, and professional development.
Compensation & Benefits
At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.
So for those willing to commit, adapt and pioneer the most important change of the century we offer:
- Me Time program, including unlimited paid time off.
- Remote-first work environment.
- Employee Stock Option program.
- Zero trading fees through our Bitso Alpha app.
- Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
- Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
- Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.
Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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