Job description
Job Title: Magento Developer (Adobe Commerce) – Night Shift Support
Location: Remote (Philippines)
Work Schedule: 4 hours daily, 5 days per week, 12:00 AM – 4:00 AM PHT. Flexibility is required for occasional shift changes (to cover absences) and overtime (OT payable) when needed.
Contract Type: Full-time Freelance, Long-Term
Role Overview
We are seeking a dedicated Magento Developer to join our Managed Services Run Team. This role is focused on support and maintenance of Magento (Adobe Commerce) platforms for a global client. The developer will be responsible for investigating incidents, providing clear explanations, implementing hotfixes when required, and escalating findings to the build team when necessary.
The team operates 24⁄5 across different shifts. This role will primarily cover the night shift (12 AM – 4 AM PHT), with flexibility required to occasionally adjust shifts to cover other team members’ absences.
Key Responsibilities
Monitor and respond to support tickets according to SLAs.
Investigate issues on Magento 2 (Adobe Commerce) platforms and provide clear root cause analysis.
Implement hotfixes or minor patches when necessary.
Escalate complex issues to the build/development team with well-documented findings.
Collaborate with global Run Team members to ensure smooth 24⁄5 coverage.
Maintain proper documentation of incident handling and fixes.
Follow best practices in code quality, testing, and deployment for hotfixes.
Minimum 5 years’ experience working with Magento (Magento 2.x required, Adobe Commerce experience preferred).
Strong PHP, MySQL, and JavaScript skills.
Experience with debugging, log analysis, and issue resolution in production environments.
Familiarity with Git, Jira (or similar ticketing systems), and common DevOps workflows.
Magento certification(s) preferred but not mandatory.
Experience in incident management and working within SLA-driven environments is an advantage.
Good written and verbal English communication skills.
Ability to work independently during night shifts, while being a strong team player in handovers and escalations.
Nice to Have
- Knowledge of Adobe Commerce Cloud and integrations (payment gateways, APIs, etc.).
- Experience with Docker/Warden, AWS, or other cloud environments.
- Prior experience in a Managed Services or global support team.
