Job description
Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they’re not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
CarGurus’s Revenue Support team is actively seeking a Sales Operations Associate to own the completion of internal support requests in a timely manner. The individual in this role is highly motivated by investigating and resolving problems. The ideal candidate will seek to continually improve our procedures, as well as act as a subject matter expert, to provide high quality support to Revenue stakeholders.
What you’ll do
- Provide front-line support to Sales and Service by resolving issues to generate and book orders, in addition to a variety of Salesforce tasks including account maintenance and user records
- Complete requests within established service levels
- Maintain data integrity and standardization within Salesforce objects
- Document and adhere to business policies as they evolve
- Identify roadblocks in sales processes through daily activities and suggest improvements
- Assist with a variety of ad-hoc Sales Operations tasks and projects, including testing of new features and tools
- Act as an internal process expert, educating on procedure as needed
What you’ll bring
- 1+ year of experience in a sales and service customer support role
- Excellent communication skills; both written and verbal
- Strong organizational skills and attention to detail
- Experience juggling multiple tasks at once
- Flexibility to periodically extend working hours to support the Sales organization
- Familiarity with Salesforce preferred
Working at CarGurus
We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
