Job description
JOB TITLE: Loan Processor (Senior Program Associate)
DEPARTMENT: Lending
REPORTS TO: Senior Program Manager of Loan Originations
FLSA: Exempt
SALARY RANGES: $57,000 - 68,000
About the Center
The Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so middle- and working-class families can build strong, thriving communities. We meet the diverse needs of homeowners by offering free, high-quality housing counseling and services, coordinating a network of service providers across the city, and providing free or low-cost loans for homeownership.
Through its work, the Center supports and expands homeownership across New York by developing programs that focus on underserved communities. We have successfully delivered over $500 million to homeowners in several state-wide interventions, in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers. By helping homeowners individually and systematically, the Center achieves lasting change. To date, the Center, together with its partners, has helped more than 250,000 low- and moderate-income (LMI) families with a median annual income of $46,000 keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York.
Position Summary
The Center is hiring a Loan Processor to join a team dedicated to helping middle- and working-class homeowners sustain affordable homeownership repair loans, forgivable loans, and grants throughout the State of New York. The candidate we are seeking to fill this position will play an integral role in assisting the loan origination team, customer interaction from origination to closing, and loan packaging to support the underwriting team. In addition, the ideal candidate will be driven to support the mission of helping homeowners successfully navigate through a broad range of homeownership affordability issues, including but not limited to foreclosure prevention, scam prevention, coastal recovery, and resiliency.
This is a full-time, FLSA-exempt position. This is a hybrid role intended for candidates within commuting distance from our office.
Responsibilitiesinclude, but are not limited to:
- Evaluate and assess residential mortgage loan applications as assigned.
- Perform a preliminary review of each application for program eligibility, compliance, and completeness.
- Maintain contact and support between the Loan Originator and all other Center departments throughout the processing of the loan, which may include Underwriting, Closing, and Finance. Outreach to homeowners, advocates, and legal counsel.
- Accurately organize all file documentation to comply with industry standards.
- Prepare and submit completed loan files to the underwriting team.
- Provide a high level of customer service to internal and external stakeholders and applicants.
- Update loan milestone tracking on time.
- Other duties supporting loan origination and loan processing as assigned.
Skills & Qualifications
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Time management and organization skills.
Ability to meet strict deadlines.
Ability to work in a fast-paced environment.
Willingness to learn new concepts to grow and advance.
Ability to read, understand, and interpret mortgage loan documents.
Ability to work independently and also as part of a team.
Ability to understand real estate finance and mortgage terminology.
Moderate analytical skills.
Knowledge of mortgage loan processing industry standards.
PC skills, including Microsoft Office and Google Suite software.
Passionate about promoting affordable homeownership, thriving and equitable New York neighborhoods.
Familiarity with Loan Origination Software (LOS) and Salesforce.
Education & Training
- Associate’s degree or higher
- Training in the areas of loan processing and mortgage lending
Experience
At least 3 years of experience working as a mortgage loan processor for a bank, credit union, or mortgage lender.
Previous experience performing loan processing duties for a Community Development Financial Institution is a plus.
Values
- Demonstrates Ownership by showing initiative, active problem solving, being solution-oriented, acting conscientiously, and putting team results above individual accomplishments
- Demonstrates Growth Mindset through resilience, humility, engaging in expansive thinking, and showing curiosity and openness to learning
- Works collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence, and having positive energy
Salary
We offer a competitive salary and a comprehensive benefits package.
Application
To apply for this position, please submit your cover letter with salary requirements, and resume with 3 work-related references, with contact information through our website, cnycn.org.
Only those candidates selected for an interview will be contacted. Applicant review will continue until the position is filled.
This is a hybrid role intended for candidates within commuting distance of our New York City office.
The Center strongly encourages Section 3 residents to participate in this hiring effort. Information to determine if you are a Section 3 resident can be obtained by contacting [email protected].
Persons requiring reasonable accommodation to participate in this hiring effort are requested to contact: [email protected].
We thank you for your interest in career opportunities with the Center for NYC Neighborhoods.The Center for NYC Neighborhoods is an equal opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity.
To learn more, visit cnycn.org.
