Job description
Strategic Partner | Mechanical Engineering Expert | Customer Advocate
At CoLab, we’re on a mission to transform how engineering teams collaborate, review, and deliver better designs—faster. As a Solutions Engineer, you’ll play a critical role in that mission by helping prospects and customers realize the full value of CoLab. This is more than a demo-giving role—we’re looking for a mechanical engineer with real industry experience who can act as a strategic partner to our customers, guiding them through complex change and unlocking business value.
What You’ll Do
- Partner with Account Executives to solve challenging customer problems across diverse mechanical design and engineering use cases.
- Prepare and deliver engaging, specific demos that showcase how CoLab addresses customer pain points and delivers unique value.
- Refine, implement, and champion demo best practices to ensure every prospect interaction is meaningful and impactful.
- Work with Sales, Customer Success, Marketing, and Product to improve go-to-market strategy and enhance the customer experience.
- Share customer insights with Product to ensure we’re always building what our customers need.
- Provide coaching and enablement to Account Executives and fellow SEs, driving knowledge transfer and best-in-class execution.
- Support customer onboarding and success transitions by ensuring alignment from first value to long-term adoption.
Strategic Responsibilities
Act as a trusted advisor to both prospects and customers—someone who can speak the language of engineers and business leaders alike.
Collaborate with Sales to develop and execute holistic account strategies aimed at achieving mutual customer and CoLab business goals.
Map stakeholder influence across multiple levels, from front-line engineers to executives, identifying key champions and decision-makers.
Bring an executive mindset to long-cycle opportunities, uncovering expansion potential and aligning CoLab’s value to customer strategic initiatives.
Understand a customer’s current-state workflows, pain points, systems, and aspirations.
Design and prescribe strategic success plans that bridge the gap between current and future state using CoLab as a core enabler.
Clearly articulate business value, ROI, and impact to both technical and non-technical stakeholders.
What you’ll need:
- Brings broad industry exposure—whether in automotive, aerospace, heavy equipment, medical devices, or another complex mechanical space.
- Equally comfortable in front of a whiteboard or a C-level boardroom—able to translate engineering problems into business outcomes.
- Able to work cross-functionally with Sales, Product, Marketing, and CS teams.
- Strong communicator, adept at tailoring technical discussions to different audiences.
- Comfortable juggling multiple strategic and tactical initiatives in parallel.
- Industry Domain expert - you have deep knowledge and experience with knowledge of CAD/PLM tools
- Ability to comprehend use cases and demonstrate industry domain expertise to establish credibility with customers.
- Ability to break down complex topics into easy to digest information
Who you are:
- A mechanical engineer by background, with real-world experience in product development, engineering processes, and design.
- One team, one mission - you are a team player with an ownership mindset and no ego.
- Relationship builder - you are able to build trust and strong relationships with customers and internal CoLab stakeholders.
- Broadcaster - you have excellent communication and presentation skills, with a strong ability to convey your message.
- Achiever - you are able to make your own content, deliver demos, and autonomously strive to hit tough timelines
- Bonus points if you have been a solutions (sales) engineer before.
The extra details:
- Compensation: This is a full-time, permanent position with a competitive compensation package that includes an executive stock options package.
- Benefits:
- Canada: This role offers an extended health and benefits package that includes unlimited paid vacation and RRSP matching.
- USA: This role offers health and dental insurance (covered at 100% for the employee) and unlimited PTO.
- Remote/Hybrid Work: Our main office location is in St. John’s, NL where we offer hybrid and remote opportunities. This role has the flexibility to work from anywhere within Canada or the USA.
