Job description
Who We Are
Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.
We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.
What We’re Looking For
Cross River Bank is seeking a motivated Associate Implementation Specialist to support the technical onboarding of fintech partners. This role works closely with senior implementation staff and fintech clients to ensure sandbox and production testing is completed successfully, APIs are used properly, and partners are ready for launch. The ideal candidate is a strong communicator who can collaborate across technical and business functions, both internally and externally.
Responsibilities:
- Assist fintech partners with sandbox and production testing, verifying API requests, responses, and configuration accuracy.
- Guide partners in the proper use of COS and ARIX API endpoints, including authentication, data formatting, and error resolution.
- Help triage and resolve integration issues, escalating to engineering teams when appropriate.
- Translate technical outcomes into clear updates for non-technical stakeholders, including onboarding managers and partner operations teams.
- Contribute to and maintain internal and external documentation on integration workflows and troubleshooting steps.
- Participate in cross-training initiatives to build internal understanding of systems and partner use cases.
- Support the implementation team in tracking onboarding status and meeting key integration milestones.
Qualifications:
- Bachelor’s degree in Computer Science, Business Information Systems, or related field.
- 1–3 years of experience in fintech, technical support, or partner onboarding.
- Basic understanding of APIs and client-server integrations.
- Strong written and verbal communication skills, with the ability to engage both technical engineers and business stakeholders.
- Highly organized, with strong attention to detail and follow-through.
Preferred Skills:
- Exposure to fintech integrations or financial API ecosystems.
- Familiarity with tools like Postman or API gateways.
- Eagerness to learn Cross River’s internal platforms (COS and ARIX) and grow into more senior technical roles.
- Proficiency in SQL to query and analyze data across internal systems for troubleshooting, validation, and partner support.
#LI-KR1 #LI-Hybrid
Salary Range: $100,000.00 - $125,000.00
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.
