Job description
About Customer.io
Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
We’re looking for a Director of Revenue Enablement to help our go-to-market teams do their best work.
In this role, you’ll design and lead programs that help our Sales, Customer Experience, and Partnerships teams feel confident, connected, and set up for success. You’ll focus on giving people the clarity, tools, and context they need to deliver great customer experiences—while helping the business grow in a healthy, sustainable way.
You’ll work closely with leaders across Revenue, Marketing, and Product to build scalable programs, foster alignment, and make learning part of how we work every day.
What we value
- Empathy for revenue teams. You understand the daily reality of sales calls, customer conversations, and partner meetings—and design programs that make people’s work easier, not harder.
- Clarity and simplicity. You know how to turn complex information into clear, actionable guidance that sticks.
- Operational excellence. You bring structure, consistency, and metrics to enablement while keeping it agile and human.
- Cross-functional collaboration. You thrive at the intersections—partnering seamlessly with Sales, CX, Partnerships, Marketing, Product, and RevOps to align priorities and outcomes.
- Data-informed decision-making. You measure what matters, translate insights into action, and show clear impact on performance.
- Leadership through influence. You build trust, drive accountability, and inspire people without relying on authority alone.
- Continuous learning. You stay curious—about new tools, enablement best practices, and how behavioral data can make teams more effective.
What you’ll do
- Set the direction for Revenue Enablement, defining a strategy that supports both business goals and team growth.
- Partner across the business—with Sales, CX, Partnerships, and RevOps—to identify what’s working, what’s not, and where enablement can make the biggest difference.
- Build learning programs that make onboarding smoother and ongoing development more impactful.
- Coach and grow your team, giving them space to experiment, learn, and deliver meaningful work.
- Create simple, practical resources—like playbooks and toolkits—that make it easier for teams to stay aligned and effective.
- Collaborate with Marketing to ensure messaging, collateral, and stories resonate across every customer touchpoint.
- Work closely with RevOps to streamline processes and make sure our tools actually help people do their jobs better.
- Measure and learn—define clear metrics, gather feedback, and use data to refine and evolve programs.
- Partner with Product and Product Marketing to prepare teams for new launches and help them translate features into value for customers.
- Collaborate with People & Talent to connect enablement to long-term skill development and career growth.
What we’re looking for
- 7+ years of experience in Revenue, Sales, or GTM Enablement, including at least 3 years leading a team.
- A track record of building and scaling enablement programs in a high-growth SaaS environment.
- A strong understanding of how Sales, CX, and Partnerships teams work together to drive customer and business success.
- Excellent communication and facilitation skills—you’re as comfortable in front of a team as you are behind the scenes.
- Familiarity with CRM tools (Salesforce or HubSpot), enablement platforms (Highspot, Seismic, etc.), and learning systems.
- A data-informed approach—you know how to show impact and keep improving.
- A collaborative, empathetic style that helps people feel supported and understood.
- Located in the United States and able to work core hours aligned with Eastern Time (EST).
Compensation & Benefits
We believe in transparency. Starting salary for this role is $195,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video-call with Recruiter
- 45-minute video-call with Hiring Manager
- 45-minute interviews with a few potential team members
- Case Study + Review Call (one week to prep and submit)
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
