Job description
Hi, I’m Paul, VP Engineering at Customer.io.
I’m excited to introduce a new opportunity within our team: Senior Program Manager, Engineering Excellence. In this role you will be at the forefront of empowering our engineering department to excel by driving operational clarity, ensuring seamless onboarding, and creating systems that enable squads to focus on delivering impact. You’ll drive key initiatives and processes aimed at enhancing department efficiency and clarity in alignment with organizational vision and goals. As you provide executive support to the VPE, you’ll ensure priorities are clear, communications are effective, and executive leadership projects move forward smoothly.
As our Program Manager, Engineering Excellence at Customer.io, you will…
- Be a key adviser to the VPE on all aspects of the Customer.io Engineering mission.
- Manage and evolve onboarding as a continuous learning system that captures and codifies the knowledge, tools, and practices to ensure engineers quickly integrate into our teams, culture, and workflows.
- Partner with engineering leaders to create clear, measurable roadmap initiatives that align with organizational goals.
- Conduct Engineering surveys and receive feedback to continuously monitor and improve the developer experience.
- Organize and facilitate department meetings, hackathons, demo days, knowledge-sharing programs, and change management initiatives to drive continuous improvement.
- Create and maintain critical reporting frameworks that translate complex data into actionable business and operational insights.
- Develop strategies to strengthen Customer.io Engineering’s cross-functional representation through partnership and collaboration.
- Participate in the recruitment process by interviewing leadership candidates and providing structured feedback as a key partner.
- Maintain and improve the departmental wiki as a central source of truth, streamlining decentralized learning and information accessibility.
- Operationalize and scale a culture of knowledge sharing by designing documentation practices and learning systems that improve how information flows, decisions are captured, and knowledge compounds across teams.
We’re looking for someone who…
- Is located in North/South American time zones to align with our teams and operations.
- Has 5+ years of experience as a Program Manager, Chief of Staff, or Sr. Executive Assistant in a fast-paced, growth-oriented SaaS company.
- Understands engineering processes well enough to engage and collaborate effectively with technical teams.
- Demonstrates strong leadership skills with a track record of ownership and improvement in operations, projects, and executive support.
- Excels in communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
- Has experience with large presentations, internal communications, continuous reporting, and facilitating efficient meetings.
- Proactively understands and addresses leadership support needs, and is passionate about creating a productive and enjoyable work environment.
- Thinks strategically and can navigate complex problems, adapting to develop solutions and drive results in a dynamic environment.
As a bonus, you have:
- Experience in a distributed organization working across multiple timezones.
- Experience working with senior engineering leaders that allows you to understand and address the unique challenges they face.
Join us to shape the future of engineering at Customer.io and make a tangible impact on our team’s success and culture!
Compensation & Benefits
We believe in transparency. Starting salary for this role is starting at $125,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with Recruiter
- 60-minute video call with the Hiring Manager
- 30-minute video call with the Engineering People Partner
- Take Home Assignment + 60-minute Review Call
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
