Job description
Location: Remote (US or Canada)
Job Type: FTE
Summary
Cyclotron is looking for a Change Leadership Team Lead (full-time employee) in the Change Leadership Practice to help our delivery consultants successfully navigate change for our clients. The Change Leadership Team Lead will be responsible for people management and delivery oversight for the Change Leadership delivery consultants. This person will also provide change leadership expertise in accordance with Cyclotron and industry best practices and will work collaboratively across stakeholder groups to ensure coordination and alignment by executing a reduced number of projects at a time. This person will work in the consulting environment providing change leadership solutions and services around Microsoft products to small - large enterprise companies.
Responsibilities
People Management 40% – happy team members
Team calls, 1:1’s, performance reviews & addressing performance issues, hiring including scheduling and conducting interviews and working with People Ops on offers, onboarding new hires (pairing up with buddies), partnering with future additional team leads
Development: Identify training needs and opportunities for team members to enhance their skills and professional growth
Admin tasks: PTO requests and ensuring project coverage, expense approvals, timesheet approvals, ensuring capacity plan’s delivery time entries are up to date, staffing projects
Delivery Oversight 30% – minimize delivery escalations & standardize delivery quality
Partner with the Change Leadership’s content strategist to ensure Project Blueprints serve the needs of the delivery consultants; ensure project delivery standards align to the defined Project Blueprints
Partner with the Client Solutions team to ensure standard SOWs are in alignment with delivery
As needed - Identify potential risks in project delivery & develop mitigation actions to minimize impact; Resolve project escalations and attend project status calls
Change Leadership project delivery 30% – delivery quality project work
Discovery & Design:
Conduct change impact assessments, summarize results, and build detailed strategies and plans based on the assessment outcomes
Conduct stakeholder interviews, summarize results, develop, and execute action plan based on outcomes
Develop:
Develop plans: change leadership strategies and plans & stakeholder engagement / communication plans
Develop corresponding materials: communications per established plan & training content including user guides, job aids, videos or other support resources, as applicable; Drive the definition, collection and summary of adoption metrics for projects, if applicable; Establish and maintain a change network, if applicable
Deliver:
Facilitate Instructor-Led Training sessions
Work closely with your client partner(s) to execute change leadership plans, including communication distribution and training delivery
Coach and support leaders within the project on their role as a change sponsor, if needed
Engage and align key stakeholders to change leadership plan to ensure adoption of changes
Identify and evaluate potential change resistance and develop/execute mitigation actions
Success in This Role Looks Like
Engaged and Supported Team: Team members are motivated, growing, and feel valued through strong people management and development.
Smooth, High-Quality Delivery: Projects follow standardized processes, risks are managed proactively, and delivery issues are minimized.
Positive Client Relationships: Clients provide strong feedback and seek repeat engagements, reflecting trust and satisfaction.
Collaborative Content and Training: You work closely with content creator and training SMEs to deliver tailored, effective materials that support successful change adoption.
Requirements
Demonstrated leadership skills with the ability to manage, motivate, and develop a team.
Strong interpersonal and communication skills; able to build relationships and influence stakeholders at all levels.
Proven experience leading large-scale change efforts, developing and executing effective change leadership plans, and driving business outcomes.
Solid understanding of change leadership methodologies, best practices, and experience with IT/Microsoft environments.
Skilled at developing and delivering clear, tailored communications and training content for diverse audiences.
Organized, strategic, and adaptable—able to plan, execute, and adjust change activities quickly as needed.
Self-starter who thrives in dynamic, collaborative environments and learns new processes independently.
Additional Knowledge & Skills
Big 4 consulting experience preferred
Change management certification or designation a plus
Details
- Sanitized examples of deliverables will be required
Cyclotron is an Equal Opportunity Employer. Cyclotron values diversity, equity and inclusion, and aims to practice DE&I in all that we do.
