Job Description
Dark Wolf is seeking a Configuration Management Specialist II to join our team. The successful candidate will provide Service Asset and Configuration Management (SACM) support to maximize the organization’s operational readiness for both CONUS and OCONUS locations. A strong understanding of ITIL frameworks and the ability to manage the lifecycle of hardware, software, and virtual assets is necessary to be successful in this position. The primary tool used to facilitate an accurate configuration baseline is the BMC Remedy ITSM suite, specifically the Atrium Configuration Management Database (CMDB). The operational environment requires meticulous data reconciliation and impact assessments to ensure all service assets and configuration items (CIs) are properly tracked alongside associated change requests. This role is located in Quantico, VA. Responsibilities include but are not limited to:
- Analyzing and reconciling large volumes of data to identify discrepancies and developing effective data mitigation strategies.
- Managing and tracking all customer service assets and configuration items to ensure accurate records and accountability throughout their lifecycle.
- Conducting physical configuration audits in collaboration with government personnel at major USMC sites to establish and maintain accurate configuration baselines.
- Performing impact assessments of proposed changes and evaluating system dependencies to inform organizational decision-making.
- Researching lifecycle information and product bulletins for hardware and software to support sustainment planning and refresh/replacement strategies.
- Creating and managing requests to update objects within the BMC Remedy system with a high attention to detail.
- Preparing and maintaining status reports and lifecycle documentation to support verification processes and audit activities.
- Applying subject matter expertise in ITAM and Configuration Management in alignment with SACM standard operating procedures.
- Collaborating with internal and external stakeholders to resolve configuration-related discrepancies and ensure standards compliance.
Required Qualifications:
- 2-3 years of experience providing IT Asset/Configuration Management support
- Familiarization with IT Service Management (ITSM) concepts, practices, and procedures
- Mid-level proficiency with Microsoft Excel and Microsoft Access for data analysis
- Strong attention to detail and the ability to communicate technical information clearly and concisely
- Possess an IT Infrastructure Library (ITIL) Foundations certification (v3 or higher)
- DoD 8570 IAT II Level Certification (CCNA Security, CySA+, GICSP, GSEC, Security+CE, CND, or SSCP)
- US Citizenship and an active DoD Secret security clearance
Preferred Qualifications:
- 4-6 years of experience in IT Asset/Configuration Management
- BMC Atrium Configuration Management Database (CMDB) training (version 8.0 or greater)
- Mid-level knowledge of the BMC Remedy ITSM suite (Software Asset Management, Change Management, Incident Management, etc.)
- Experience with BMC Internal Reporting Tool (BIRT), BMC Analytics, and SMART reporting
Work Environment:
- General office environment in Quantico, VA, with 0-10% travel possible to USMC sites
- Support for a complex enterprise environment with possible off-hours work to support releases and outages
- Once trained, the position may be eligible for one day of telework per week
This work is located in Quantico, VA.
The estimated salary range for this position is $80,000.00 - $95,000.00, commensurate on experience and technical interview.
We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
