Job Description
Staffing Manager Job Description
Overview: The Senior Staffing Manager plays a critical role in enabling Delivery Associates to deliver impact at scale by leading staffing strategy and operations across multiple regions or a large, complex portfolio.
About Delivery Associates (DA): Delivery Associates (DA) is a global social impact consultancy specializing in transforming the public sector. With over a decade of experience and a foundation in Deliverology®, DA guides leaders through every phase of implementation—delivery-oriented strategy formulation, execution, and evaluation. DA partners with governments, philanthropies, and international organizations, employing actionable strategies to achieve sustainable, lasting outcomes. In every one of our services you will find a throughline back to this focus on helping our partners to deliver better results through better implementation. We are a small but global remote organization focused on scaling impact around the world.
We believe our work is only possible through a commitment to honouring and centering a diverse range of people, experiences, and ideas, and fostering an environment that is inclusive, equitable, and empowering. A diverse team of individuals that can bring their whole self to work will perform better, help us to be stronger partners, and allow us to drive more equitable impact for people around the world.
Job Description
We are currently seeking a senior staffing and workforce planning leader to join our growing Staffing function. The Staffing team enables DA’s delivery by ensuring the right people are in the right roles at the right time, aligned with business priorities, delivery needs, and people commitments.
As the Senior Staffing Manager, you will provide senior leadership across multiple regions or a large, complex staffing portfolio. You will act as a bridge between regional staffing leadership and global staffing strategy, strengthening governance, consistency, and scalability across the organisation. The role partners closely with regional leaders, People, Finance, and Operations to manage workforce planning, utilisation, and capacity risks, while leading complex staffing challenges at scale.
Key Responsibilities:
Lead and oversee staffing operations across multiple regions or portfolios, ensuring consistency and high-quality delivery.
Act as a senior strategic partner to regional leadership on workforce planning, utilisation, and capacity risks.
Ensure robust governance, data quality, and decision-making standards across all staffing activities.
Drive cross-regional alignment on staffing processes, tools, and reporting.
Support and coach Staffing Managers, building leadership capability and succession within the staffing function.
Lead complex staffing challenges, including cross-region demand, constrained capacity, and competing priorities.
Partner closely with People, Finance, and Operations on hiring strategy, workforce planning, and utilisation management.
Sponsor and lead continuous improvement initiatives across staffing systems, processes, and analytics.
Champion equity, transparency, and well-being in staffing decisions at scale.
Core Competencies
We work well with people who demonstrate the following competencies:
Communication: ability to listen and integrate messaging into daily and broader work responsibilities.
Teamwork: efficient collaboration, working effectively with internal and external stakeholders.
Problem solving: robust approach to anticipating and addressing issues before and/or as they arise.
Results orientation: an owner mentality, driving workstream and task completion.
Mindsets
We work closely in diverse, global teams, leaning on each other’s strengths. We don’t expect anyone to do all these things perfectly. Our teams are made up of people who are:
Adaptable: Able to thrive in a dynamic environment.
Accountable: Self-sufficient and reliable in a remote work setting.
Driven: Committed to delivering high-impact work.
Curious: Eager to learn from clients, colleagues, vendors, and partners.
Collaborative: Team players who value diverse perspectives.
Inclusive: Embrace all voices and backgrounds to enrich our work.
Required Skills/Experiences:
Professional experience: 7–10 years of experience in staffing, resourcing, or workforce planning, ideally within consulting or professional services.
Leadership experience: Proven experience leading multi-region or complex staffing operations, including managing and developing staffing leaders.
Operational judgment: Strong commercial and operational judgment in workforce and utilisation decisions.
Change leadership: Experience driving process improvement and system adoption at scale.
Communication: Excellent stakeholder management and communication skills, including with senior leaders.
Authorization and location: Has right to work authorization in Brazil or Peru, and is based out of these countries.
What We Offer:
Impactful work: Opportunities to engage with senior leaders and work on transformative projects.
Excellent colleagues: We strive to be as talent-dense and diverse as possible, so we are always learning from each other.
Growth environment: Everyone’s career pathway is unique-be part of a growing organization committed to continuous improvement.
Flexibility: Remote working environment with opportunities for global collaboration.
Our Values:
These values serve as an anchor, enabling us to stay true to who we are and what we stand for.
Passion: It is all about impact.
Excellence: Delivering to the highest standards.
Humility: Pride without ego.
For more information, visitdeliveryassociates.com/our-work or contact our talent team at [email protected].
#LI-AF1 #LI-REMOTE
