Digital Disruptions

Digital Disruptions is a US-based strategy and design innovation consultancy, founded in 2014. We specialize in fintech and digital financial services (DFS), working in both advanced and emerging markets worldwide.

Our diverse clients include public sector organizations like IFC, GSMA, United Nations, and World Economic Forum; private sector companies such as Vodafone M-Pesa, Mastercard, Amazon, and Ecobank; and VC-backed start-ups.

We offer innovation services that guide clients through the entire innovation process, from initial idea and design to building and launch. This includes developing or improving products, services, experiences, and business models. We also define requirements for key functional areas, such as marketing, delivery channels, regulation, technology, internal processes, and strategic partnerships, all essential for effective fintech business models.

Our approach integrates strategy and design, combining data-driven analysis with a creative, human-centered methodology. We use both conventional and proprietary frameworks, like our Holistic Innovation Stack, to define and address client challenges, avoiding generic solutions. We operate in over 25 markets across the US, Latin America, Africa, the Middle East, Europe, and Asia. Our expertise covers Mobile Money, Mobile Payments, Mobile Commerce, Product Development, Innovation, and Design, Pilot Testing, Design Thinking, Lean Start-Up, Agile, User Research, Data Analysis, and AI.

Several key traits guide our service delivery and client engagement.

We are fintech-focused, with consultants who have extensive experience in financial services. This allows us to start projects quickly and provide relevant recommendations. We use a dual approach, blending strategic, data-driven analysis with creative, design-minded methods to understand user needs.

We offer end-to-end innovation support, helping clients with research and design, as well as building, pilot testing, and launching products, services, and experiences using established tools and methods. We prioritize specialized expertise. Our consultants have deep subject-matter knowledge in areas like product development, data analysis, marketing communications, and user experience.

We avoid one-size-fits-all solutions, instead creating personalized innovation approaches tailored to each client’s unique problems and needs. This philosophy is entrepreneurial, emphasizing urgency and rapid execution, where progress is measured in hours and days, not weeks or months.

We are a small, tight-knit team of 1-10 subject-matter experts. We operate with an entrepreneurial spirit, taking a start-up approach that prioritizes rapid timeframes. Our culture values urgency and efficiency, so we move quickly to address client needs.