Job description
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.co m
Job Description
Experian’s direct-to-consumer (D2C) team is seeking Product Manager to own membership communication and digital support experience and strategy. This includes critical infrastructure that underpins trust, engagement, and retention for tens of millions of ECS users.
You’ll manage our existing high-volume alerts and notification systems and scalable digital support workflows, being responsible for identifying opportunities to improve notification engagement and opt-in rates. These experiences impact how we deliver personalized credit alerts, fraud signals, and self-service education which is core to Experian’s goal of helpings consumer achieve financial progress.
You’ll be embedded within a cross functional team based in India and work across product, business, customer support, and marketing teams to ensure we deliver an engaging experience for our members. You should have an agile mentality and be able to operate at a fast pace. Being hands-on and constantly looking to solve users’ problems.
You should have some familiarity with our financial space, but a heightened interest in digital products is more important.
You’re a team player who will be delivering high-performing, customer-centric products.
Role and Responsibilities
- You will be #LI-hybrid based in Hyderabad and reporting to Director of Product Management
- Own the product roadmap and backlog for Help Center and Alerting Systems, driving prioritization based on member value, platform reliability, and internal partner needs.
- Deliver solutions that improve:
o Notification opt-in rates
o Member engagement and trust
o Self-service efficacy
o Operational efficiency
- Work cross-functionally across different time zones to obtain stakeholder requirements
- Assist in understanding and analyzing the problems, needs, and wants of our users from an Experience Architecture perspective.
- Translate strategy into well-scoped stories with clear business context, edge cases, and test criteria.
- Monitor product performance using internal tools, use the data to drive iteration.
- Assist in product discovery, developing new product ideas related to how/when we communicate Membership related notifications, personalizing which notifications a user receives, and our digital support channels.
Qualifications
· Bachelor’s degree in Engineer, Business/Marketing, or a technical field preferred.
· 3–5 years of product management experience, ideally in fintech, SaaS, or consumer platforms.
· Hands-on experience using data to define and measure success.
· Agile processes and writing detailed user stories, use cases, and edge scenarios.
· Track record of shipping consumer-facing features at scale.
· Familiarity with notification systems (email, push, SMS), experimentation frameworks (A/B), or knowledge base platforms.
· Working with globally distributed engineering teams, particularly in a co-located model.
· Background in subscription products, financial wellness, or regulated environments.
Additional Information
Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; World’s Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits
Experian care for employee’s work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.
This is a hybrid remote/in-office role.
Experian Careers - Creating a better tomorrow together
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