Director, Technical Sales Support

Job description

Title: Director, Technical Sales Support

Reporting to: VP, Sales

Location/Travel: This position can be based remotely in the US. ~30% Travel Required

Opportunity:

Get Well is seeking an experienced and dynamic Technical Subject Matter Expert (SME) to support our sales team in driving strategic pursuits across the healthcare technology sector. This individual will serve as a critical technical advisor, delivering in depth product demos and guiding prospective and current clients through complex solution designs, with a strong focus on Electronic Medical Record (EMR) integrations, healthcare interoperability, and the broader healthcare IT ecosystem.

The ideal candidate has deep expertise in healthcare IT, with hands-on knowledge of EMRs such as Epic, Cerner, Meditech, and Athenahealth, and a strong understanding of how hospitals and ambulatory providers leverage technology to improve care delivery and operations.

Responsibilities:

• Serve as the technical expert in sales pursuits, articulating how our products improve care quality, workflow efficiency, patient safety, and clinical outcomes.
• Deliver high-impact, technically grounded product demonstrations to technical leaders, executives and frontline users across a variety of healthcare settings.
• Develop and deliver compelling technical presentations, product demonstrations, and proof-of-concepts tailored to healthcare provider audiences.
• Maintain a deep understanding of the competitive landscape and healthcare industry trends, communicate implications to sales and leadership teams, and continuously evolve demos and sales enablement materials to stay ahead of the competitive landscape.
• Serve as a trusted advisor and technical expert to both internal stakeholders and client technical teams.
•  Build and maintain role-specific sales playbooks, talk tracks, objection handling frameworks, and segment-specific toolkits in partnership with Product Marketing and Sales Leadership.
• Design and deliver structured training programs that ensure new hires ramp quickly and existing reps deepen technical fluency across products, buyer personas, and sales motions.
• Lead commercial team readiness for product and solution launches in partnership with Product Marketing. Coordinate live training and tool delivery to ensure sales teams are confident and capable of delivering new narratives to the right segments, at the right time.
• Provide subject matter expertise on the backend infrastructure of Get Well products and our deep integration capabilities across healthcare IT, EMR integrations, interoperability standards (e.g., HL7, FHIR, CDA), and data exchange frameworks.
• Collaborate with product management and engineering to translate customer requirements into functional product enhancements and strategic roadmaps.
• Establish structured channels for capturing field feedback on messaging, tools, and program effectiveness. Synthesize insights to inform continuous improvement of enablement programs and collaborate with Product Marketing and Product on refinement of market positioning and sales narratives.
• Assist in the development of RFP responses, proposals, and technical documentation.
• Define KPIs and success metrics for enablement programs—including ramp time, quota attainment, cross-sell engagement, and sales cycle efficiency. Analyze performance trends and use insights to improve content, training delivery, and seller activation.

Requirements:

• Bachelor’s degree in healthcare informatics, computer science, or related field (Master’s preferred or equivalent experience).
• 7+ years of experience in healthcare technology, with experience working with health systems and ambulatory care settings.
• Deep understanding of leading EMR platforms (e.g., Epic, Cerner, Meditech, Allscripts, Athenahealth) and integration methodologies.
• Familiarity with healthcare standards and regulatory requirements (e.g., HIPAA, HITECH, HL7, FHIR, CCD/CDA, Direct Messaging).
• Proven experience supporting enterprise-level healthcare sales or solution engineering.
• Strong communication and presentation skills; able to translate technical concepts for non-technical audiences.
• Experience collaborating with sales, product, and engineering teams in a fast-paced environment.
• Previous experience in a pre-sales, sales engineering, or consulting role.
• Certifications in Epic, HL7, FHIR, or other healthcare IT standards.
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and healthcare data security practices.
• Understanding of population health, care coordination, or revenue cycle technologies.
• Adhere to all organizational information security policies and protect all sensitive information, including but not limited to electronic protected health information (ePHI), protected health information (PHI), personally identifiable information (PII), and Get Well information based on data classifications in accordance with organizational policy and Federal, State, local, and international regulations.

About Get Well:

Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well’s award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter.

When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You’ll find everything you’d expect and many things you don’t: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $140,000 - $170,000  in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future.

Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.