Job description
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We’re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
Why we’re hiring:
The Change Lead will drive the people side of WPP’s three-year Enterprise Technology transformation—enabling the business to simplify, win and grow via a unified, intelligent and secure technology ecosystem by orchestrating adoption and change across priority workstreams and markets.
Partnering with initiative leads and the Strategy & Portfolio Office, the role designs and executes integrated change strategies— stakeholder engagement, communications, learning and adoption insights—that put colleagues and customers at the centre, are evidence based and learning focused, and translate roadmap milestones into sustained behavioural change and measurable value realisation from agentic/AI and data, work management, finance and people platforms, infrastructure optimisation, and controls & security.
The Change Lead will sequence and scale interventions year-by-year, ensuring readiness for each change, building leadership advocacy, and reducing change friction across both Cross WPP and agency specific initiatives so outcomes land first time right and benefits are captured in line with the group plan.
WPP is embarking on a major three-year Transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:
- Enable cost-effective transformation and operational efficiency
- Accelerate adoption of AI, data, and digital platforms
- Ensure consistent delivery of value and benefits across all agencies and markets
- Minimise disruption and maximise engagement during large-scale change
A dedicated Change Lead is needed to orchestrate the people side of this transformation, ensuring that new ways of working are adopted, benefits are realised, and change fatigue is minimised.
WPP’s GCP Migration programme is migrating key workloads and infrastructure from Microsoft Azure and on-premises environments to Google Cloud Platform (GCP) as part of a $400 million, five-year strategic partnership with Google. This move aims to accelerate modernisation, improve operational efficiency, and unlock advanced AI and data capabilities across the group.
What you’ll be doing:
Support the development of change management and adoption plan for transformation projects within the programme
Take a lead in the day-to-day delivery and execution of change and adoption plans, including development of communications collateral
Support the use of core change management frameworks and tools, such as ADKAR, change impact assessment and stakeholder analysis, to deeply understand the programme, the changes and how we can best support our people
Identify & engage stakeholders and end users with clear communications that are outcome-focused and aligned to their needs
Support the development of end-user materials and reference guides
Ensure key change, communication and learning risks/issues are logged as part of the governance process and manage escalations from respective business units
Provide change and adoption support to aligned Technology Operations initiatives where required, ensuring coherence across interdependent programmes.
Be an advocate of the cultural shifts we are seeking to create, role modelling servant leadership, collaboration, creativity and a love for experimentation and learning
Bring an external perspective and thought leadership to the Centre of Excellence, leveraging a variety of experience in the context of change and adoption to inform our ways of working, standards and tools
What you’ll need:
Good understanding of how people navigate through change, with proven change management skills, experience and an ability to adapt to change in a complex and at times an ambiguous environment
Human-centered change management skills
Communications experience across a complex global organisation
Hands-on, self-starter with exceptional organisational skills with acute attention to detail
Experience working with external consultancies or 3rd party implementation partners
An energetic and resilient communicator who isn’t afraid to share new, bold ideas
Strong consultative skills including ability to anticipate, analyse and advise on issues
Effective leadership and collaboration skills with the ability to engage individuals at all levels of the organisation
Excellent communication skills including verbal and written communication, presentation and facilitation
Strong organisational and analytical skills including systems thinking and problem solving
Experience with technology systems and implementations is preferred
Adaptability and flexibility in handling multiple planned and unplanned responsibilities, as well as competing priorities
The ability to collaborate well in team environment, manage conflict, support team success, and contribute to a positive team dynamic
Good interpersonal skills, relationship building and active listening
Ability to be flexible with working hours to accommodate working within a global team in multiple time zones, as and when required.
Who you are:
You’re open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You’re optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we’ll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Hybrid
We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
