Job Description
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We’re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
The Enterprise Technology group provides IT services for WPP, the world’s largest creative transformation company. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. Enterprise Technology is an integral part of that journey, and we are proud to provide technology for some of the world’s most creative brands.
At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.
As Application Support Analyst you will carry out the effective and efficient everyday operations of the Applications Support team for WPP ANZ. A trusted pair of hands to deal with systems’ issues as they present working closely with not only the direct team but the wider Enterprise Technology team.
What you’ll be doing:
Monitor and respond to Application support queries
Provide basic ERP application support (phone/email)
Assist with compliance checks and documentation
Assist reviewing audit logs
Update and maintain Masterdata
Escalate application issues to the necessary team to help troubleshoot
Support basic data extraction and reporting requirements across the team
Escalation of queries to senior support staff or third-party software supplier
Quality Assurance and End to End Testing for Application upgrades
Ad-hoc Project support when required
What you’ll need:
Tertiary education in accounting/business
Experience in the advertising, marketing or media communications industry
Background in ERP systems
Strong communication skills
Technically minded
High levels of proficiency in Excel (eg. Macros, templates, Vlookups, conditional formatting)
Proven abilities tomulti task
Who you are:
You’re open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You’re optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we’ll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Onsite
We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
