Job Description
WPP is the trusted growth partner for the world’s leading brands.
We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.
We have been building the world’s most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise.
Our people are the key to our success. We’re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
For more information, visit WPP.com.
Why we’re hiring:
As a SSC US Payroll Manager, you will be responsible for overseeing all aspects of payroll processing and compliance for your assigned populations’ payroll operations. You will work closely with the HR, Finance, and Legal teams, as well as external vendors, to ensure your teams’ delivery of accurate and timely payroll while adhering to all statutory requirements. Your expertise will be crucial in maintaining employee satisfaction, mitigating compliance risks, and contributing to the overall health of the organization.
What you’ll be doing:
9–12 years of end-to-end payroll experience, including team leadership
Proficiency in English, both written and verbal
Strong understanding of global payroll controls and compliance
Significant experience in a shared services setting across Finance or HR, with proven success in a leadership role
Experience working in a shared service centre or multinational environment, managing multi-entity and multi-currency financial operations
Understanding of regional financial regulations and compliance requirements
Deep experience SDWorx, ADP Enterprise EV6, ADP WorkforceNow payroll processing platforms.
Experience with service request ticketing systems is a plus.
Experience with Workday HCM is a plus.
Key Responsibilities
- Oversee and manage payroll processing, ensuring compliance with statutory requirements and accuracy of payments
- Review and approve payroll runs before sign‑off
- Manage relationships with external payroll vendors and ensure service level agreements are met
- Handle complex cases (tax, retro, expatriate payroll)
- Review payroll-related reports, including monthly, quarterly and annual reports for internal and external stakeholders as required
- Drive standard work instructions and SOP adherence
- Ensure bank reconciliations are completed daily to maintain financial accuracy and liquidity.
- Ensure compliance with financial regulations, tax laws, and internal governance standards.
- Develop and maintain strong internal controls and financial policies to safeguard assets and ensure regulatory compliance.
- Assist the Financial Controller with external audits and liaise with auditors, tax advisors, and regulatory authorities as required.
- Stakeholder Collaboration
- Identify and implement process improvements to enhance payroll efficiency and accuracy
- Lead and manage the finance payroll team, ensuring optimal performance across all functions
- Provide coaching, mentoring, and career development opportunities for team members
- Coordinate with WPP Finance on budgeting, forecasting, and variance analysis related to payroll expenses
- Work closely with the India SSC leadership to align SSC objectives with WPP strategy
KPIs
- First‑time‑right payroll (%)
- Escalation volume and ageing
- Team SLA adherence (%)
- Audit issues / control breaches
- Productivity per analyst (payrolls per FTE)
Skills and competencies
Excellent Communicator: Demonstrates clear and effective written and oral communication, tailoring messages to different stakeholders while maintaining professionalism and confidentiality
Excellent Stakeholder Management Skills: Builds and maintains strong relationships with internal and external stakeholders, addressing their needs and concerns while ensuring alignment with organizational objectives
Hands‑on with payroll platforms (e.g., ADP EV6, ADP WorkforceNow, SD Worx) required
Hands-on with HCM and service management platforms (e.g. Workday, ServiceNow) preferred
Organized and Detail-Oriented: Strong organizational skills with exceptional attention to detail, ensuring accuracy and compliance in all tasks and maintaining data integrity
Exceptional Problem-Solving, Analytical, and Decision-Making Ability: Skilled in identifying and resolving issues through analysis and critical thinking, making informed, data-driven decisions
Strong project management skills: Ability to manage multiple priorities in a high volume, fast-paced environment
What you’ll need:
Who you are:
You’re open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You’re optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we’ll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Hybrid
We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
