Job Description
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We’re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
Why we’re hiring:
WPP is a creative transformation company, helping clients create growth by combining technology and creativity. As one of the world’s largest marketing and advertising services organizations, we are committed to driving innovation and operational excellence across our vast global network. You will be joining the Automation Operations Centre within WPP’s Enterprise Technology, Automation & AI department. This is a pivotal time for us as we’re building a dedicated, in-house team to deliver, manage, monitor, and optimize our growing portfolio of automation solutions. This team is at the forefront of our digital transformation, ensuring the seamless operation and continuous improvement of critical automation capabilities across WPP globally
You will play a crucial role in solution delivery and day-to-day technology management of the Global Automation Operations Centre (AOC) program. Reporting to the Automation Operations Manager and supporting. Automation product, platform and delivery teams worldwide, you will ensure our automation projects are well managed and supported to deliver quantifiable returns.
The AOC is chartered to support automation products delivered by the Automation & AI product team, or projects delivered by Automation delivery teams from around WPP. Our support apparatus gives those teams confidence and freedom to hand over their existing successes and continue innovating.
Are you a proactive and detail-oriented individual with a passion for technology and a strong desire to learn and grow in the field of automation & AI? We are looking for an L1 Automation Support Engineer to join our dynamic team. This entry-level role is perfect for someone eager to start their career in automation & AI support and operations, where you’ll be responsible for the initial monitoring, triage, and resolution of incidents for our RPA bots and Power Platform solutions. You’ll gain invaluable hands-on experience, working with cutting-edge technologies and collaborating with experienced engineers to ensure our global automation processes run smoothly.
What you’ll be doing:
- Solution Development: Develop new automation solutions and extend existing products using a hybrid stack of RPA (UiPath/Microsoft) and Power Platform components.
- Technical Refinement: Lead the effort to adapt and refine existing automatic projects to ensure they meet evolving global business requirements and architectural standards.
- Platform Support: Deliver expert design, build and optimization for Microsoft Power Automate flows, Power Apps, and Dataverse-backed solution components.
- Data & Integration: Write and optimize SQL, FetchXML, and Dataverse API queries for data validation, to support intricate automation logic, and to efficiently troubleshoot workflow failures.
- API Management: Design efficient, high-performance Cloud Flows utilizing deep expertise in REST API integration, JSON manipulation, and XPath.
- Dependency Management: Proactively manage data sources, connections, and backend dependencies crucial for automation functionality.
- Updates & Upgrades: Support the deployment of updates, patches, and version upgrades for RPA tools and Power Platform components, ensuring minimal disruption.
- Collaboration & Documentation: Maintain comprehensive and up-to-date documentation for workflows, logic, and runbooks, while collaborating with Agile PMs and Engineering Leads to resolve technical blockers.
What you’ll need:
- Overall experience: 7+ years of experience in automation operations, technology development.
- RPA & Power Platform: At least 4 years of dedicated experience specifically with RPA technologies (UiPath or Microsoft) and/or Power Platform.
- Technical Architecture: Expert proficiency in Typescript/Javascript, Dataverse architecture, Model-driven Apps, and Power Automate Online.
- Integration Expertise: Deep understanding of RESTful services, JSON schema, and complex data manipulation (XPath/Expressions) for efficient flow design.
- Database Proficiency: Advanced capability in using SQL, FetchXML, and Dataverse API for data validation and troubleshooting.
- Methodology: Proven experience as an Agile practitioner, specifically within Kanban or Scrum environments.
- Problem-solving: Proven experience dealing with technical blockers, run-time errors, and environment configuration challenges.
- Effective Communicator: Excellent writing and verbal communication skills for documenting technical logic and communicating with stakeholders.
- Attention to Detail: High level of accuracy in maintaining configuration items and troubleshooting guides.
Mandatory Certifications
- PL-400: Microsoft Power Platform Developer Associate OR
- PL-500: Microsoft Certified Power Automate RPA Developer Associate
Preferred Certifications:
- PL-400 or PL-500: (Whichever certification is not held as a mandatory requirement)
- GH-300: GitHub Copilot (Required within 3 months of joining)
- Automation Developer Professional: Relevant certification from a major RPA vendor
like UiPath, Automation Anywhere, or Blue Prism
Who you are:
You’re open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You’re optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we’ll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Onsite #LI-DNP
We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
