Job description
About GuideIT
GuideIT is a US-based technology services company focused on delivering value to customers through technology alignment and optimization. We are currently seeking a NOC Analyst to join our team locally in the DFW area.
About the Role
This position is responsible for Level 1 systems monitoring, scheduled patching activities, and overnight operational support for infrastructure systems across multiple environments. The role supports a 24x7x365 operations model and functions as a nightshift, floating position, providing coverage for team members during PTO, holidays, and other absences.
The NOC Associate monitors infrastructure events, performs initial troubleshooting, executes approved patching schedules, and triages unresolved incidents to Level 2 or Level 3 infrastructure engineers. This role requires strong attention to detail, the ability to work independently during overnight hours, and a strong sense of ownership when handling critical incidents.
Primary Duties
- Monitor infrastructure systems and execute approved patching activities for servers, WAPs, switches, and firewalls
- Follow defined patching schedules and maintenance windows, including validation and documentation of patch completion
- Provide overnight monitoring and operational coverage in a 24x7x365 environment
- Serve as a floating resource, filling in for team members during PTO, holidays, and schedule gaps
- Engage with Infrastructure teams for downed devices, patch-related issues, and high-priority incidents
- Perform initial troubleshooting and escalate unresolved incidents appropriately
- Ensure accurate and complete documentation for all tickets handled
- Investigate infrastructure and data anomalies to help determine possible root causes
- Maintain working knowledge of supported systems and associated documentation
- Perform Level 1 infrastructure activities (incidents and service requests) using established, repeatable procedures
- Ensure clear handoffs between shifts through detailed ticket notes and communication
Required Skills
- Strong adherence to ITIL standards and maintaining PCI compliance
- Experience supporting or executing patching activities and adhering to patching schedules
- Experience with Windows Server 2012, 2016, and 2019
- Basic understanding of networking concepts (TCP/IP, VLANs, DNS)
- Familiarity with virtualization technologies such as VMware or Hyper-V
- Experience working within ticketing systems and meeting strict SLA timeframes
- Experience with Active Directory, MFA, and related identity technologies
- Ability to work overnight shifts on a consistent basis
- Willingness to operate as a floating team member with schedule flexibility as needed
- Strong communication, documentation, and interpersonal skills
- Strong analytical and problem-solving skills
Desired Skills
- ITIL training or certification
- Experience using infrastructure monitoring tools
- Hands-on patch management experience
- Experience with workload schedulers (IBM Tivoli or similar)
- Linux experience
Shift Details
- Overnight night-shift position
- Schedule may vary to provide coverage for team members during PTO, holidays, or other absences
- Weekend and holiday work may be required
Education
Bachelor’s degree or equivalent combination of education and relevant experience preferred.
Position Location
Dallas/Fort Worth area-Hybrid
More About GuideIT
Headquartered in Plano, Texas, GuideIT delivers services and solutions designed to align technology with business outcomes, maximize value through cost management, and enable rapid, proactive responses to change. We value integrity, collaboration, adaptability, and results-oriented thinking.
GuideIT offers competitive pay, performance-based bonuses, 401(k), health, dental, and vision insurance, paid holidays, and paid time off.
GuideIT is committed to Equal Employment Opportunity and does not discriminate based on legally protected characteristics.
