Job description
OVERVIEW:
Are you our next Senior Systems Administrator? We’re looking for someone to join our Systems Team within Tech Operations, to ensure critical business systems are operating effectively whilst continuously improving.
WHAT YOU’LL BE DOING:
Providing technical support, guidance to business stakeholders alongside delivering change to our Product systems (Centric PLM, Akeneo PIM etc).
Not have administrative experience with our specific Product systems? We would still like to hear from you. As we will be focusing on experience as a technical system subject matter expert, who can act as a tech partner to business teams. With a view to transfer these skills to our specific systems.
You will be responsible for:
Identifying and driving areas of improvement for current systems within portfolio and where possible implementing robust long term solutions, in line with business strategy.
Managing stakeholder expectations by providing regular, clear and relevant updates. Using robust prioritisation and scoping methods.
Leading the delivery of projects including but not limited to systems implementations, migrations, configuration changes and more.
Responsible for providing exceptional customer service to our internal Gymshark team.
Providing thorough methodical investigation of complex incidents escalated, in line with agreed SLA’s.
Taking time to understand stakeholder pain points and frustrations to inform system enhancements.
Deputising for Business Systems Manager when required.
Providing support to key stakeholders as a trusted partner in regards to their tech services.
Maintaining relationships with suppliers within portfolio.
Supporting/coaching other System Administrators in the team with their tasks where needed, and delegating activities when required.
Keeping a working knowledge of the technical innovations in systems/platforms within area of expertise. To ensure we are building all opportunities into our strategic thinking.
Engaging in Agile/Scrum ceremonies with engineering teams, ensuring they are supporting our stakeholder’s vision in how we are developing internal systems, but also influencing the prioritisation of sprint activities when required.
Collaborating in ideations sessions to drive innovation in portfolio area, using subject matter expert knowledge.
WHAT YOU’LL NEED:
Essential Criteria:
System Administrator/Analyst or Application Support role experience
Experience in maintaining 3rd party business systems
Knowledge of ITIL standards and how to apply them
Customer support experience
Ability to manage time effectively
Excellent attention to detail
Curious mind, with a drive to learn new technologies/systems at pace
WHAT YOU COULD ALSO HAVE:
Experience of Product systems such as Centric PLM, Akeneo PIM
Foundation Level ITIL qualification
System specific administration certification
Stakeholder management (Internal or external)
Supplier management
Willing to challenge and be challenged
Willingness to give and receive effective feedback
Ability to work effectively in a high pace environment
Process mapping
Six Sigma methodologies
Agile/Scrum
This is a hybrid role and would require the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK.
CLOSING DATE: 27th October 2025
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected].
ABOUT US.
We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.
THE PERKS.
Standard benefits include:
- Performance-based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday, additional day for your birthday & Bank Holidays
- Contributory Employer pension scheme
- Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial, Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Life Assurance
Office location specific benefits include (IQ):
- Gym Membership to The Lifting Club (LC)
- Onsite lunch provision & coffee bars
- EV charge points available
Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
