Job description
Harbor is seeking a Senior Director to lead the UK/EMEA region within the Law Firm Finance Systems consulting Solution Line. This role is accountable for portfolio oversight, client satisfaction, and operational excellence across all UK/EMEA engagements. The Senior Director will ensure projects are delivered on time, on budget, and with minimal write-offs by removing obstacles and enabling the team to succeed, rather than personally executing work. This is a leadership and coordination role, not a hands-on consulting position.
As a senior leader, the Senior Director will contribute to business development, offering strategy, and financial planning, while managing a team of Directors and Senior Managers with technical and/or functional expertise. The position reports directly to the Managing Director and is highly client-facing. This position can be worked from anywhere in the UK.
Job Duties and Responsibilities:
Portfolio Management
- Own the UK/EMEA portfolio of Finance Systems projects, ensuring delivery quality, profitability, and client satisfaction.
- Monitor project health, proactively address risks, and minimize write-offs.
Client Relationship Leadership
- Act as the senior point of contact for clients, ensuring issues are resolved through the team rather than direct intervention.
- Maintain strong client relationships and uphold Harbor’s reputation for excellence.
Operational Leadership
- Clear hurdles and roadblocks for consultants and people managers to enable exceptional delivery.
- Ensure proper resource allocation and utilization across projects for efficiency and profitability.
- Drive adherence to best practices and delivery standards.
Team Management
- Lead and mentor Directors and Senior Managers, fostering accountability and professional growth.
- Promote a culture of collaboration, problem-solving, and client-first thinking.
Strategic Contribution
- Support business development efforts, including proposal creation and client presentations.
- Contribute to service line growth strategy and financial planning.
Qualifications:
Experience
- 15+ years in professional services or consulting, with at least 5 years in senior leadership roles.
- Proven track record of managing large portfolios and client relationships in complex environments.
- Experience in law firm operations or finance systems preferred.
Skills
- Exceptional leadership and team management skills.
- Strong client relationship and communication abilities.
- Ability to resolve issues through coordination and delegation, not hands-on technical work.
- Financial acumen for managing budgets, profitability, and resource utilization.
Location
- Based in the UK with willingness to travel as needed.
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
