Senior Key Account Manager

Job Description

10877 – Sr. Key Account Management

Location: Atlanta area, remote with regular travel

Company Overview:

Hyundai Autoever America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and Managed Services Provider support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.

HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.

If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai Autoever America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

Website: http://www.haeaus.com

Role Overview:

We are in search of a The Key Account Manager (KAM) who will be based on the East Coast who can travel regularly to our various client sites, including Montgomery, AL, West Point, GA, and Savannah, GA. You will serves as the primary point of contact for our Enterprise Client Business Unit (CBU). This role owns the relationship, ensuring smooth execution of net‑new initiatives, proactive escalation management, IT budget planning and tracking, and day‑to‑day enterprise account operations. Success looks like strong client trust, predictable delivery, disciplined governance, and measurable business outcomes.

Key Responsibilities:

• Primary Client Interface: Lead the Enterprise CBU relationship; run regular exec and working‑level touchpoints, QBRs/MBRs, and roadmap reviews.
• Net‑New Initiatives: Intake, scope, and prioritize new demand; align business cases, timelines, resource plans, and success metrics.
• Escalation Management: Serve as the first line for issue triage; drive cross‑functional resolution with clear owners, action plans, and closure reports.
• IT Budget & Forecasting: Build and manage annual/quarterly budgets; track spend vs. plan, forecasts, and variances; enable data‑driven decisions.
• Account Governance: Maintain account plans, stakeholder maps, risk registers, and dashboards; ensure contract/SOW compliance.
• Pipeline & Growth: Identify upsell/cross‑sell opportunities; coordinate with solution, delivery, and finance teams to move from idea to signed SOW.
• Delivery Alignment: Partner with PMO/Delivery to ensure scope, schedule, and quality are met; remove roadblocks and align on change control.
• Executive Reporting: Provide concise status, KPIs/OKRs, risks, and next steps to internal leadership and client sponsors.
• Vendor & Partner Coordination: Orchestrate third parties as needed to meet client outcomes and standards.
• Voice of the Customer: Translate client needs into clear requirements; champion continuous improvement across teams.

Basic Qualifications:

• 10+ years of enterprise account management, enterprise sales, or related client leadership experience.
• Bachelor’s degree in business, Information Systems, Engineering, or a related field (or equivalent experience).
• Proven success owning large enterprise accounts with complex stakeholders and multiworkstream delivery.
• Strong financial acumen: budgeting, forecasting, and variance analysis.
• Excellent communication, executive presence, and negotiation skills.
• Demonstrated ability to manage escalations and drive cross-functional resolutions.

Preferred Qualifications:

• Experience in automotive, mobility, or enterprise IT services (applications, cloud, data, infra, or digital).
• Familiarity with SOWs/MSAs, governance frameworks, and PMO practices.
• Hands‑on with account planning, pipeline management, and QBR/MBR routines.
• Comfort with KPIs/OKRs, dashboards, and analytics tools (e.g., Excel/Sheets, Power BI/Tableau).
• Knowledge of budget cycles and portfolio planning within large enterprises.
• Experience coordinating multi‑vendor ecosystems and offshore/nearshore delivery models.
• Experience with Salesforce.

Team Culture:

Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:

• Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
• Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes.
• Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
• Growth: We prioritize personal and professional growth, offering opportunities for learning and development.
• Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.

Base Salary Range: $135,000 - $150,000

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.