Senior Architect

Job description

ABOUT US:

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.

We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible.

THE ROLE:

The Architect works directly with assigned clients aligning their technology strategy and capabilities with their overall business outcomes. Their main duties include designing ways to incorporate business processes, creating and implementing architectural artifacts and models, and suggesting improvements to current internal capabilities, functions and processes that the platform supports.

This role requires strong communication, critical thinking and analytical skills to ensure the client has and understands the right technical strategy and tactical execution to transform their vision and mission into reality.

TO BE SUCCESSFUL HERE YOU WILL:

• Serve as the client’s technical trusted advisor and main point of contact for client stakeholders.
• Oversee various sized projects to drive technology transformation and ensure they meet quality standards and objectives.
• Create and implement comprehensive architecture artifacts that align with the business and IT organizational strategy and goals.
• Understand client organization initiatives and evaluate technology strategy, organization, business applications, and infrastructure to suggest improvements.
• Identify, build, and leverage relationships with business and managerial stakeholders to create an infrastructure that meets the business needs, ensure client satisfaction, and translates opportunities into sales.
• Oversee architecture landscape for the platform and make recommendations as it relates to the business, application, technical, security, and data architecture.
• Identify opportunities that reduce costs and improve efficiency for IT and business operations by providing target state solution architecture, assessments, and gap analysis to conduct trade-off discussions.
• Create, perform, and enforce compliance architecture for specific projects against established architectural criteria, business objectives, change control, and data management.
• Remain current with industry and platform emerging technologies; recommend their adoption as necessary.

REQUIRED QUALIFICATIONS:

• A Bachelor’s Degree in Information Technology or a related field and 1 year of work-related experience or 5 years of work-related experience.
• 5+ years’ experience in consulting including and conducting in-depth analysis.
• 5+ years experience delivering solutions on one or more enterprise platforms such as  ServiceNow, Salesforce etc.
• 4+ years’ experience leading teams with technical resources.
• ITIL Foundation Certification and one or more ITIL Certifications.
• Working knowledge of enterprise architecture frameworks such as TOGAF, Zachman etc.
• Working knowledge of IT governance/delivery frameworks such as ITIL, COBIT, Agile, PMI etc.
• Experience in modeling and graphical representations.
• Experience building tactical working relationships with stakeholders.
• Experience delivering moderate to high complex technology solutions at both program and project management level engagements.
• Ability to learn on the job towards speaking the customer’s language.
• Experience as either a major stakeholder in platform governance or has implemented the platform such as Salesforce, ServiceNow, etc. in two or more organizations.
• Humble and authentic by being transparent, freely sharing knowledge, open minded, and seeks feedback to improve.
• Trusted Advisor through being an active listener, which seeks to understand and applies skill and experience thoughtfully, knows their audience, and builds relationships with Clients and Intact colleagues.
• Team Builder who engages multi-skilled teams internally and externally, drives collaboration and influences outcomes.
• CIS Data Foundation (CMDB and CSDM) Certification and one or more other CIS Certifications such as ITSM, ITAM, HRSD, etc.
• Certified Technical Architect
• Certified System Administrator
• Certified Application Developer
• Architecture Excellence Accreditation
• ServiceNow Implementation Badge

OUR TALENT VISION:

• We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
• We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
• Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
• Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
• We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.

OUR BENEFITS:

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.
• Virtual happy hours and team-building events.

PHYSICAL DEMANDS

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

The work is primarily performed in a remote setting with occasional travel for on-site client meetings or company training sessions. A dedicated workspace with reliable internet access, the ability to collaborate using digital communication tools (e.g. Teams chat and video calling), and the capacity to manage tasks independently is required.

EQUAL OPPORTUNITY EMPLOYER

Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

DISCLAIMER

This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.

If you require assistance or accommodation during the application process, please contact [email protected] to make arrangements.