Job Description
Ready to lead high-value marketing accounts and own escalations? Apply now. | Full-time | U.S. Client Focus
Hi, I’m David 👋
I started Web Marketing For Dentists because I saw too many great dentists struggling to grow simply because their marketing wasn’t working. We help dental practices scale through smart, data-driven online marketing that actually produces measurable results. Over time, we’ve become one of the leading agencies in this niche, trusted by practices across the U.S.
We’re remote-first and built on trust. No micromanagement, no unnecessary drama - just talented people who take ownership and care about doing great work. Our values guide everything we do: we’re Tenacious, Team-Oriented Problem Solvers, Positive and Pleasant, committed to Doing the Right Thing, and always Open-Minded Learners.
If you value balance and growth, you’ll fit right in!
We’re looking for a Senior Account Manager or an Account Director.
We’re looking for a seasoned client leader who brings calm structure to complex accounts and confidently owns high-stakes client relationships.
This is a senior, judgment-heavy role for someone who has managed demanding U.S.-based clients, handled escalations end-to-end, and proactively protected retention and growth.
You won’t just “manage accounts” - you’ll strengthen them. You’ll act as the senior escalation point, guide internal teams, improve systems, and elevate the overall maturity of our client service.
In this role, you will:
🧭 Act as primary escalation point for complex client issues and lead difficult conversations with confidence
📊 Oversee a portfolio of accounts with strong organization, follow-through, and accountability
🤝 Coordinate across Paid Media, SEO, Tracking, and Operations teams to remove blockers and align strategy
📈 Translate campaign performance into clear, strategic client-facing communication
💬 Conduct business reviews, identify upsell and cross-sell opportunities, and drive retention
🧠 Make sound judgment calls independently and guide junior Account Managers
🎓 Improve AM onboarding, assign training areas, and conduct quality assurance on team initiatives
🗓 Facilitate recurring team meetings and support leadership with structured L10 meetings
⚙️ Manage administrative configurations in project management tools and improve operational efficiency
🎨 Contribute creative ideas to agency marketing initiatives, branding, and growth strategies
📌 Provide ongoing strategic consultation to ensure campaigns align with client business goals
You’re highly organized and systems-oriented rather than reactive. You stay calm under pressure and naturally spot risks before they escalate. You take ownership instead of deferring responsibility, can push back diplomatically when needed, and thrive in a fast-growing, evolving environment.
You bring both structure and creativity - and senior decision-makers trust you quickly.
Working Hours: This is a full-time, fully remote role working primarily with the U.S.-based clients, ideally working from 6am EST - 2pm OR 3pm EST.
To be a successful candidate, you need:
✅ 5–8+ years in a Senior Account Manager or Account Director role at a digital marketing agency
✅ Direct experience managing U.S.-based clients with a proven track record of growing accounts and revenue
✅ Experience working in a marketing / digital ad agency.
✅ Proven ownership of escalations, renewals, and retention
✅ Strong understanding of Paid Media, SEO, and performance marketing
✅ Experience coordinating multiple internal teams
✅ Working knowledge of advertising technologies, programmatic media, AI-driven marketing, and analytics
✅ Near-perfect spoken and written English
✅ Confident presence on Zoom and client calls
✅ Strong presentation and problem-solving skills
Brownie points for:
⭐ Media planning and data-driven marketing strategy experience
⭐ Familiarity with Tableau, Power BI, Google Analytics, and CRM software
⭐ Healthcare or dental industry experience
⭐ Bachelor’s degree in Marketing, Business, or Communications
⭐ Team management experience
What’s in it for you?
💰 Salary: Senior Account Manager - $3,000 - $,3500 per month*/ Account Director - $4,500*+
🌍 Full-time: Fully remote long-term role
🏝️ Paid Time Off : 28-29 days per year
📈 Compensation growth tied to retention impact, ownership, and escalation leadership
🤝 High-trust culture with no micromanagement
*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.
This is our typical hiring process - occasionally, it may include extra steps.
For this role, JobRack is partnering with CROSBY to find their next hire. We’ll handle all the screening and testing, so they see only the best-fit candidates - like you!
🔍 How to shine
• Read the role details carefully.
• Submit a thoughtful, high-quality application.
• Stay responsive - we’ll keep you updated at every stage.
✨ Important notes
• Apply only through JobRack; please don’t contact the company directly.
• We expect a respectful hiring experience - any disrespect means instant disqualification.
• This is a full-time, primary role (no freelancing or second jobs).
❓ New to remote work?
Check out our handy FAQ: jobrack.eu/jobseeker-faq
