Job description
Kargo creates breakthrough cross-screen ad experiences for the world’s leading brands and publishers. Every day, our 600+ employees bring the power of their creativity and diversity to radically raise the bar on what mobile, CTV, AI, social, and eCommerce can do to build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2025, Kargo was recognized as a Best Place to Work by Built In.
Who We Hire
Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment.
Title:
Job Type: Full-time; 4 Days In Office
Job Location: New York, NY
Salary Range: $130,000.00 - $170,000.00 (On Target Earning)
The Opportunity
Kargo is seeking a proactive and experienced Director of Information Technology to lead all aspects of internal technology, with a strong focus on managing the helpdesk and in office IT operations. This role requires a technically adept and service oriented leader with 8+ years of IT experience, including 3+ years in a managerial or director level role. The ideal candidate is hands on, thrives in a fast paced environment, and excels at balancing strategic infrastructure planning with day to day technical support. If you’re passionate about building reliable systems, supporting end users, and keeping teams productive, this is your opportunity to make an impact at scale.
The Daily To-Do
- Lead and manage the internal IT team, with a focus on helpdesk operations, user support, and issue resolution.
- Oversee and maintain all in office technical systems including networking, AV equipment, video conferencing tools, and office infrastructure.
- Develop and implement IT policies, procedures, and best practices to ensure system reliability, data security, and compliance.
- Collaborate with cross functional teams including Engineering, HR, and Facilities to support onboarding, offboarding, and ongoing technical needs.
- Manage software licenses, inventory, device procurement, and vendor relationships.
- Evaluate and implement new tools to improve internal efficiency and user experience.
- Provide tier 3 escalation support and ensure service level expectations are met.
- Prepare and manage the IT department budget, including forecasting future technology needs.
Qualifications
- 8+ years of progressive IT experience, with at least 3 years in a leadership capacity.
- Strong expertise in managing helpdesk operations and desktop support in a hybrid or distributed office model.
- Solid understanding of networking, cloud services (Google Workspace, Okta, MDM, SaaS platforms), and office infrastructure.
- Experience supporting macOS, Windows, and mobile devices in an enterprise environment.
- Proven ability to lead teams, manage vendors, and oversee cross functional IT projects.
- Excellent troubleshooting, communication, and customer service skills.
- Demonstrated ability to build scalable, secure, and user friendly IT environments.
Follow Our Lead
- Big Picture: kargo.com
- The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)
