Job description
About KnowBe4
Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we’re not just providing security awareness training - we’re redefining what it means to be a trusted security partner in an increasingly complex threat landscape.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
The Opportunity
Join our dynamic Product Services team and drive organizational excellence by orchestrating seamless collaboration across our content creation ecosystem. As Project Coordinator (Product Services), you’ll be pivotal in designing and implementing transformational workflow systems that unite our Product Writing, Creative Content, Product Analytics, Community, and Product Localization teams into a cohesive powerhouse. You’ll own the full coordination lifecycle: from project tracking through content delivery optimization. The successful candidate combines project management expertise with cross-functional acumen, a genuine passion for process excellence, and proven ability to accelerate team productivity from day one.
What You’ll Do
Drive Operational Excellence: Design and facilitate high-impact coordination systems, unified tracking platforms, and workflow optimization initiatives that directly contribute to content delivery success and cross-team performance acceleration
Documentation & Presentation: Create compelling slide decks, comprehensive meeting notes, detailed action item tracking, and status updates that drive accountability and maintain project momentum
Master Cross-Functional Coordination: Conduct compelling workflow assessments, process optimizations, and practical handoff procedures that identify bottlenecks and create targeted improvement plans for content production teams
Champion Continuous Improvement: Analyze coordination effectiveness through data-driven insights, collaborating cross-functionally to innovate and optimize existing processes based on team needs and delivery feedback
Cross-Functional Partnership: Serve as primary coordination contact, working closely with Product Writing, Creative Content, Analytics, Community, and Localization teams to align deliverables with organizational goals and product release dynamics
You’ll Excel Here If You Have
1+ years of project coordination or cross-functional collaboration experience in technology organizations with proven track record of streamlining workflows and enhancing team productivity across diverse content creation environments
Process Improvement Passion: Strong organizational foundation with natural ability to identify process gaps and implement solutions
Workflow Innovation: Expertise in project management principles with ability to create engaging, practical coordination systems that drive behavioral change and operational efficiency
Communication Mastery: Outstanding written and verbal communication skills with meticulous attention to detail - you take pride in error-free presentations, meeting notes, and public-facing communications that reflect organizational excellence
Analytical Mindset: Data-driven approach to identifying coordination needs, measuring process effectiveness, and continuously improving collaboration outcomes through team feedback and performance metrics
Executive Support Excellence: Natural ability to serve as a trusted right-hand partner to leadership, bringing calm, collaborative energy and exceptional interpersonal skills that foster strong working relationships and seamless day-to-day coordination
Connector Mindset: Proven experience in serving as the central hub for complex projects, ensuring all stakeholders have necessary resources, information, and support to deliver results while proactively identifying and removing roadblocks
Why You’ll Love It Here
Direct Impact: Your coordination systems directly influence content delivery success and Product Services team performance across global markets and diverse content platforms
Hybrid Flexibility: 3-day in-office environment that balances bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
Product Exposure: Gain comprehensive understanding of the entire product ecosystem - from content strategy to localization, analytics to community engagement
Continuous Learning: Certification bonuses, tuition reimbursement, and cutting-edge project management methodologies that keep you at the forefront of coordination innovation and workflow optimization
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
