Clinical and Safeguarding Specialist

Job Description

Job Title: Clinical and Safeguarding Specialist

Reports to: Clinical Lead / Safeguarding Manager (with functional management via the Deputy Head of Clinical Education)

Direct Reports: 0

Closing date: 13/5/26

Remote role with occassional travel to Manchester and London

About Us:

A role with Kooth is an exciting chance to join a fast growing business with a social purpose. Our mission is to provide welcoming and effective digital mental health support across the UK.

Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.

Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.

Split of the role

Content Creation - 60%

Management & Leadership - 10%

Analytics, Reporting & Insights - 10%

Clinical support - 10%

Clinical Governance - 10%

Role Objective:

The Clinical and Safeguarding Specialist is a key member of the clinical team, involved in reporting, data collation, safeguarding, clinical governance, clinical education and continuous improvement. Collaborating closely with the leadership team, the focus is on delivering high-quality clinical, safeguarding and clinical education support, and fostering relationships with external partners. The role encompasses specialist clinical and safeguarding case management, audits, day-to-day operational and duty functions, developing and facilitating clinical education, and staff clinical support.

Clinical Governance & Safeguarding

• Assist the Clinical & Safeguarding Team in all procedural, policy, and administrative duties.
• Champion safeguarding, excellence in clinical work, clinical training, and welfare across Kooth, sharing best practice and ensuring that Kooth policy is enacted in practice.
• Support staff working directly with users, including some focus on our f2f teams.
• Support audit review processes, providing feedback to workers from clinical audit cycles and ensuring any concerns identified are appropriately escalated and acted on.
• Provide specialist advice and support to staff working in our services, including support for complex cases online, responding to daily clinical and safeguarding requests from workers, and being a robust point of contact and liaison for our services.
• Contributing to the development of (and facilitation of) specific projects and working groups as agreed with the Head of department.
• Identify and report to the Head of Department any practice areas or systems which place Kooth at risk of not fulfilling their clinical or safeguarding duties and obligations. To work with relevant staff to reduce the level of risk.
• Participate in On-Call responsibilities out of office hours (experience dependent).
• Maintain accurate, detailed and up-to-date records and in-house documentation, managing these in accordance with the Data Protection Act.
• Ensure all record keeping and any transfer of records is done within GDPR requirements and legislation.
• Provide support to ensure that clinical and safeguarding policies and procedures are in place.

Clinical Education

• Guide service delivery staff through the full Learner Journey, from induction and probation to ongoing education, so they feel confident and capable of delivering safe, effective digital mental health care.
• Deliver and coordinate clinical education activities across this journey, including live sessions, self-guided learning, and protected time for reflection and professional development, to ensure a clear and consistent learning experience.
• Ensure clinical education is evidence-informed and practice-led, focusing on outcomes, risk and safety, assessment and formulation, effective digital communication, and the use of interventions.
• Use quality intelligence to continuously improve education, including audit findings, safeguarding themes, incident learning, and learner feedback - so what we see in services directly shapes what we teach.
• Maintain smooth delivery by keeping accurate learning records, managing resources effectively, and using the learning platform appropriately where needed.

Stakeholder Management

• Support Head of Department with commissioner requests and contractual requirements, pulling from various resources, databases, systems, and workers.
• Attend briefings/meetings to represent the clinical team and Head of department where appropriate.
• Respond to requests for access to records and/or data, liaising internally and externally to provide these within policy.

Analysis, Reporting & Quality Assurance

• Ensure that all reporting, including case studies for stakeholders and local authorities, demonstrate robust clinical and safeguarding procedures and processes.

• Act as a point of contact for arranging requests for any data relating to clinical functions.

• Support with activities related to quality improvement and quality assurance, both within the clinical team and cross-functionally.

Management & Leadership

• Provide guidance and support to staff, as a specialist leading in clinical, safeguarding and educational practices.

Essential:

• Professional qualification in a relevant field (psychology, education, nursing, social work, counselling)
• Professional registration with relevant body
• Minimum of three years’ post-qualification experience with children, young people and vulnerable adults in one or more clinical areas.
• Trained to a minimum of L4 Safeguarding in children and adults inline with NHS intercollegiate document
• Substantial Experience providing Safeguarding advice and guidance within a health and social care setting
• Experience in managing complex multi-agency safeguarding cases

Desired:

• Experience working in online/digital mental health services
• Supervision qualification
• Experience undertaking investigations following serious incidents or similar.
• Qualification and/or experience in training or group facilitation

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We’re excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Dependant on experience £36,000

2. Generous Annual Leave

Enjoy 36 days of annual leave, including public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers ²⁴⁄₇ telephone mental health support and access to GP consultations, ensuring your mental and physical health are well cared for.

6. Life Assurance:

Gain peace of mind knowing that you’re covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you’re seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include an enhanced Des, contact our Human Resources team.